Donser
New member
- Location
- Calgary, AB
I placed an order on September 30. Product shows as in-stock.
Credit Card was charged on October 2nd and received an email indicating order is being processed and shipping confirmation will follow.
Followed up on my order on October 5th and received a response/apology on October 8 with an excuse of the item being ordered from the factory and a delay due to a holiday. They promised the package will ship out on Tuesday or Wednesday the latest. Thursday came and nothing has shipped and no communication.
Followed up again on Thursday, October 11th and received a response saying there are further delays and the "final" date for shipment is Tuesday, October 16. It is now Wednesday, October 17 and no shipping notification or communication has been received from the vendor.
18+ days and item is still not shipped. Credit Card charged and loosing patience.
Is this the norm for this vendor? I've only bought from them once or twice a long time ago, and don't recall having this issue.
Credit Card was charged on October 2nd and received an email indicating order is being processed and shipping confirmation will follow.
Followed up on my order on October 5th and received a response/apology on October 8 with an excuse of the item being ordered from the factory and a delay due to a holiday. They promised the package will ship out on Tuesday or Wednesday the latest. Thursday came and nothing has shipped and no communication.
Followed up again on Thursday, October 11th and received a response saying there are further delays and the "final" date for shipment is Tuesday, October 16. It is now Wednesday, October 17 and no shipping notification or communication has been received from the vendor.
18+ days and item is still not shipped. Credit Card charged and loosing patience.
Is this the norm for this vendor? I've only bought from them once or twice a long time ago, and don't recall having this issue.