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Thread: Resolved

  1. #21
    CGN frequent flyer Karnage's Avatar
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    Quote Originally Posted by GotHeem View Post
    I think 911's only fault is going into too much detail. Try ignoring the first 3 paragraphs and just read the last 4 lines?
    This ^^

    Personally, I would take the offer of free ship on next order. Boots are boots and I usually replace the laces with Ironlace ones.

  2. #22
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    Quote Originally Posted by sinasta View Post
    seems like good customer service to me. What did you want? Full refund and keep the boots?
    lol

  3. #23
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    My only issue is that while everything that was mentioned is possible in the way she described it what I find unlikely is all these defects happening on the same shoe at the same time . In that case take some responsibility even though u offered a refund

  4. #24
    CGN Regular calgarycanada's Avatar
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    Would you be happy with response along the lines of, “sorry, here’s your refund”

    In such case a customer (not necessarily you) would say “see, they knew their product was faulty and they sent me used product knowingly, hence trying to scam me”.

    I personally would like to get more explanation and details as to why it happened. She explained to show that they didn’t do it on purpose/knowingly. Stuff happens, amazon sent me beat up used chrony once, I sent it back and got refund, that’s as good as I expected.
    They offered refund, that’s all the expectation should be. If they offer free shipping back, that is going way and beyond in my books.
    I'm citizen of a FREE country where self defence is a CRIME ??

  5. #25
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