Originally Posted by
GTNgo
I recently bought a pair of boots, the Salomon Quest 4D Forces in black from them and received it quickly. I really appreciate the prompt shipping and was impressed until I opened the package. When I opened the box, the boots looked used and was dirty. The soles were dirty and had dirt on it. The sides were also dirty and there were a few scuffs/ marks on the boot. I notice there was also no stuffing paper in the boots or the anti moisture packets. Upon further inspection, I notice the end of one shoe lace looked melted/chewed up and the sizing tag inside the boot was scratched. I was not impressed. It almost looked like the boots were used and returned by another customer. My girlfriend also had the same reaction as I did. So I took pictures and immediately contacted 911supply.
Here is the conversation:
Hi,
I purchased the salomon quest 4D forces black size 11 from you guys. I thank you for the prompt order and shipping but these boots look worn and used. There are a few scruff marks on the boot and the sole are pretty dirty with even dirt in them. The sides of the boots are also dirty. The label inside the right boot is scratched off. The lace end looks chewed up/melted. The boots didn’t come with paper stuffing nor anti moisture packets in the box. The boots are also green and not black, is that normal?
Here are the pictures ( I don’t know how to post pics on CGN)
Can you please clarify this situation for me?
Thank you,
Here is the response:
Hello,
Thank you for submitting photos of this product, and our apologies your are unsatisfied with the item your received. We have looked within our system to verify the integrity of these boots, and can confirm we have not had a pair of these boots come back as used. Based on the knowledge we have not had a return/exchange on this boot and in this size prior to your purchase, the dirt you see in the tread and lack of paper inside the boots, would be indicative of a customer trying these on within our store. Not that these have been worn and returned. With customers trying boots on in store, unfortunately the paper does not always go back within the boot box- especially if upon removal the paper is damaged.
The scuffs seen on the boots could have been from a variety of factors; they could have been scuffed by the manufacturer putting them in the box, they could have been marked up while someone tried them on, they could have rubbed up against each other upon shipping. These boots are made with nubuck suede and due to the dryness of Nubuck, scuffs can also appear more noticeable and can occur easily. With these particular boots, the Nubuck Suede also tends to have a greenish colour when it is dry, and it is quite notable with the colour Black.
The appearance of a flattened/melted lace end, could have been a defect upon the manufacturing process. This issue could have occurred by simply the lace hung too low and got caught in the tread when the customer tried them on. It is not an indicative sign the item was used by someone and then returned. The sticker defect could also have been a manufacturer defect, and may not be something that a customer did, unfortunately these stickers are not meant to last the duration of the boots lifetime. In regard to the absent moisture packs, they are not always included in the boxes as many of our boots have these fall out, or are excluded from the manufacturer.
We sincerely apologize again that your product was unsatisfactory to your needs, if you wish we can offer you the following options:
Option 1: You can return the boots and we can issue a refund, as we no longer stock this style of boot and cannot get another 11 in to exchange
Option 2: We can offer you free shipping on your next order
Let us know how you wish to proceed. We apologize again for the inconvenience.
Sincerely,
Melissa
How is that for an answer for customer service?? A lot of random hypothesis and maybe manufacturing defects.... all on one pair of boot?? From SALOMON??? For Almost 300$ pair of boot?? Really?
Judging by her answer it sounds like it was the last pair or demo pair that people been trying it on for a while and that they won’t order this model again which means it should have been on clearance not full price....
What do you guys think? Would you be happy with this product and answer if you paid 300$ for a new pair of boot???
If you want to see pics i can text or email to you guys.
GT
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