^^^ once again see part in bold
That was your first mistake.
Sure it's fair game to ask for a refund HOWEVER given the circumstances I think they are well within their rights to offer a warranty replacement as a solution and refuse to issue a refund.
Did you not read the companies return and exchange policy prior to placing an order with them?
https://www.mapleridgearmoury.com/re...change-policy/
I wouldn't issue you a refund either.
1. You didn't inspect the product when you received it thus you didn't request to return it for refund within the time frame set out in the policy.
2. You agreed to a replacement through a warranty claim.
The company is no longer obligated to do anything more for you than replace a defective product with one that isn't defective.
How can they do that until they have that same product in stock again?
People have to take responsibility for their share of the negligence. But it's always easier to pass the blame on to the other person right???
Sorry fella, I run a business. There are rules and policies in place for a reason. The customer isn't always right.
You deserve a replacement NOT a refund.
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