Originally Posted by
Grapeshot
I also have a business on the forums here, but speaking as an individual and not as a business here's my experience with TNA currently.
I'll preface this by saying I've put in orders with them in the past that have gone through without a hitch and I really hope my current situation is an anomaly.
Dec. 17 - I ordered a set of .308 headspace gauges for my STAG-10 build.
Dec. 31 - They still hadn't shipped out so I sent TNA an email. It's a busy time of year so I really wasn't too bent out of shape about it.
Jan. 3 - TNA replied that they were waiting on them to come in from the machine shop and they gave me in store credit for my shipping because they had to be backordered. Everything is great so far and while my STAG-10 build was complete, I was waiting on the gauges before I took it to the range.
Jan. 18 - I get a shipping confirmation email.
Jan. 21 - The tracking number says it's delivered to my mailbox. Unfortunately, when I go out to get the package it's not there. I have had this happen before where the mail carrier either inputs the wrong thing or just misdelivers it and the package shows up the next day so I wait and see if it shows up the next day.
Jan. 22 - Again, nothing in my mailbox. I send an email to TNA asking them to initiate a claim with Canada Post.
Jan. 23 - I check the mailbox again. Nothing. I send another email to TNA letting them know it still hasn't arrived.
Jan. 26 - I know SHOT Show was that week so I email them on Saturday reminding them I still need some assistance on this. I also call in, but get their busy message.
Jan. 28 - Maybe they don't check emails on weekends either, so I call a few times throughout the day and don't reach anyone. I saw this thread, and that they posted a reply here. Great, I should be getting a reply to my emails soon too, right?
Jan. 29 - I call in, email, and send a PM on CGN. Nothing.
Jan. 30 - I can see that TNA has been online here, and posting in this thread. My PM and all of my emails remain unanswered. I call in a bunch of times, no answer. I send another PM and another email. I also call Canada Post to see if they can do anything, but as I expected only the sender can initiate a claim.
TL;DR I have called in over 10 times, sent 5 emails and 2 private messages over the course of 8 days and have not gotten a response from TNA about Canada Post misdelivering my parcel.
There is a limited window of time for them to make a claim before Canada Post absolves themselves of responsibility in cases like this, and the CSR from Canada Post told me that it should really have been called in as soon as the parcel was discovered to not actually be delivered.