Wow.... just wow...
They say the truth hurts and this, while brutal is simply the truth.
I have to personally apologize and am going to work carefully with Julie the GM to sort out this ongoing issue as we have all the right tools to offer exceptional service at Target. There is absolutely no excuse not to and not to continually have done so.
A multitude of different issues were mentioned in this tread and we'll be dissecting it all to see where we need to re-boot. It is obvious that the behavior is systemic and major changes are needed.
The retail is just as important as the range to me. Target Sports was set up to help from the beginning of someone's shooting experience all the way through... We are seriously dropping the ball and it is NOT because staff are new. 80% have been with Target over a year. 50% over 3 years....
This is all on us.
JR
As a member at Target Sports for the last five years, I commend your reply. Thank you JR.