My experience with Target Sports today

[TSE JR]

Wow.... just wow...

They say the truth hurts and this, while brutal is simply the truth.

I have to personally apologize and am going to work carefully with Julie the GM to sort out this ongoing issue as we have all the right tools to offer exceptional service at Target. There is absolutely no excuse not to and not to continually have done so.

A multitude of different issues were mentioned in this tread and we'll be dissecting it all to see where we need to re-boot. It is obvious that the behavior is systemic and major changes are needed.

The retail is just as important as the range to me. Target Sports was set up to help from the beginning of someone's shooting experience all the way through... We are seriously dropping the ball and it is NOT because staff are new. 80% have been with Target over a year. 50% over 3 years....

This is all on us.

JR

[Groovin]

A mature response. Kudos.

[MAD_MAX333]

I appreciate the response, and while I personally did not have a decent exprience with the sales team nor at the safety training, this doesn't mean that this wasn't a one-off issue. I have couple of friends who go to target, and hell I also was a member until last year, and they don't report issues. It's sort of hard and unfair for us to come in here, describe our odd one off negative interaction and just lump the entire business and all who work there in the same barrel and be done with it.

Problem is with social media, forums, and increased competition, these issues get blasted open and a business can be hurt badly by them. So as a business owner it would be on their own best interest to cut it off at the source.

[Groovin]

Easily avoided.
Treat every customer that walks through the door with respect.
Assume each customer is going to spend their hard earned money at your business BY CHOICE.
Don't take customers for granted.
In simple terms apply the "Golden rule".
Easy.

[TSE JR]

Easily avoided.
Treat every customer that walks through the door with respect.
Assume each customer is going to spend their hard earned money at your business BY CHOICE.
Don't take customers for granted.
In simple terms apply the "Golden rule".
Easy.

I agree 100%. Given there were 4 pages of responses with similar issues, this cannot be taken as an isolated incident.

If we want the sport to grow, we have to ensure everyone feels welcome, respected, acknowledged.

If we want retail to flourish, we also have to add in some attention to detail.

JR

[MajorCow]

i thought i'm the only one that experience bad customer service from target sports

[Andrewvvvd]

Easily avoided.
Treat every customer that walks through the door with respect.
Assume each customer is going to spend their hard earned money at your business BY CHOICE.
Don't take customers for granted.
In simple terms apply the "Golden rule".
Easy.

Cannot disagree more...

[padawan]

Cannot disagree more...

How could you possibly disagree with that ??

[PurpleCrow]

Cannot disagree more...

You disagree with that?

[53Izzy744]