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Thread: Lack of communication

  1. #1
    Member Dmitri_W's Avatar
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    Lack of communication

    I used to get outstanding service from Freedom Ventures, not the cheapest source for parts or guns, but service was always top notch, to the point of me not wanting to deal with anyone but you guys!

    What has been happening lately? I have tried e-mail, phone calls, voice mail, I still have no idea what's going on with my order. I get it, you might be busy, but can someone write an e-mail back or return a call?

    Sad to see service sliding...

  2. #2
    Sponsoring Business Chemist's Avatar
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    Sep 2008
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    I think they were closed the last week and only reopened Monday or today.

    Ryan

  3. #3
    Freedom Ventures - CGN Sponsor Freedom Ventures's Avatar
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    Mar 2004
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    We're here! - sorry - I lost Devon at the start of the month and I've got a new guy - but he's still getting up to speed.

    I was away last week - just back now - so hopefully between the new guy (Ricky) and I - we'll be back up to speed soon.

    Send me an email at sales@freedomventures.ca with your issues (and your real name) and I'll fix you up! I promise!


    Follow us on Facebook at https://www.facebook.com/freedom.ventures.92
    Follow us on Instagram at https://instagram.com/freedom_ventures/

    Please do not PM- email us at sales@freedomventures.ca

    www.freedomventures.ca (902) 455-5483

  4. #4
    Member Dmitri_W's Avatar
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    I am glad to hear it was just a temporary thing, I don't want to deal with anyone else!

  5. #5
    Freedom Ventures - CGN Sponsor Freedom Ventures's Avatar
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    Quote Originally Posted by Dmitri_W View Post
    I am glad to hear it was just a temporary thing, I don't want to deal with anyone else!
    Thanks for your kind words too!


    Follow us on Facebook at https://www.facebook.com/freedom.ventures.92
    Follow us on Instagram at https://instagram.com/freedom_ventures/

    Please do not PM- email us at sales@freedomventures.ca

    www.freedomventures.ca (902) 455-5483

  6. #6
    CGN Ultra frequent flyer sky52's Avatar
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    Where is devon!?

  7. #7
    GunNutz Big Uke's Avatar
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    Okanagan Valley, B.C.
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    Name:  devon.png
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Size:  36.2 KB

  8. #8
    CGN Ultra frequent flyer sky52's Avatar
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    Thank you captain!

  9. #9
    Freedom Ventures - CGN Sponsor Freedom Ventures's Avatar
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    Mar 2004
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    Halifax - NS
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    3,117
    Devon followed his heart and moved to Calgary at the start of this month.
    His girlfriend moved there last summer.
    It was a very sad day - he's been a great staff member for the last 6 years and I'll miss him dearly.
    He remains a great friend and I wish him nothing but great success out west.

    Ricky joined us in time to spend a week with Devon cross-training and is working out well.
    He's just as customer-service focused as I, Devon or the company has been.
    He just needs a little time to figure out where everything is in here and get our systems down pat.


    Follow us on Facebook at https://www.facebook.com/freedom.ventures.92
    Follow us on Instagram at https://instagram.com/freedom_ventures/

    Please do not PM- email us at sales@freedomventures.ca

    www.freedomventures.ca (902) 455-5483

  10. #10
    Newbie
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    Nov 2018
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    Devon was a great customer oriented guy! Best I’ve seen in awhile, which is why I bought a couple pistols from Freedom.
    Im going to miss bugging him with questions.. lol
    Btw, ETA on the Combat Masters!?!

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