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Thread: Great experience at Tenda

  1. #1
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    Great experience at Tenda

    A few months ago I purchased an air rifle at Tenda. What made this an experience worth posting about is... I purchased the CZ 200 .177 online, used my credit card. I stopped worrying about them sending me the rifle (I had to work and cook dinner amongst other things).
    One cloudy afternoon I heard a knock at my door - who could that be? Alas, an older postal worker had arrived and behold, my pellet gun was in the box (Note: I hadn't once contacted, whether it be call or e-mail Tenda asking if they shipped my order, or if they were going to that day as I figured it'll show up eventually and they're probably busy anyways). I didn't worry about it too much, given we're in a first world country. I did receive it though and it was a painless process without too much stress.
    Thanks guys

  2. #2
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    Same but...

    Ordered a pistol and it came sealed in all new packaging but inside some key parts were missing (I guess the "passed inspection sticker" was a lie). I called Tenda and got through to their service department right away. We walked together what was in my box vs the box he opened for me out of their inventory. Lo and behold indeed some parts were missing. They priority mailed them out and I got everything together before I got my registration papers.

    I am a repeat customer now.
    CCFR Member

  3. #3
    CGN Ultra frequent flyer hatman1793's Avatar
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    Pete 1 & I are on the same page: First & last ever purchase.

    Tenda is a retailer, only. You buy, they sell, that's it. Forget followup emails, they get ignored. Forget customer service, Tenda always defaults to the manufacturers warranty leaving you to blow in the wind by yourself.
    Not Performance!
    "In all history, before socialism can happen, the self-reliant people and their tools of freedom have to go." Ronnie Barrett. M82A1/M107.

  4. #4
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    Quote Originally Posted by hatman1793 View Post
    Pete 1 & I are on the same page: First & last ever purchase.

    Tenda is a retailer, only. You buy, they sell, that's it. Forget followup emails, they get ignored. Forget customer service, Tenda always defaults to the manufacturers warranty leaving you to blow in the wind by yourself.
    Not Performance!
    They answered my phone call. They shipped what I ordered. Great company IMO!

  5. #5
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    I agree, all purchases shipped with no complaints

  6. #6
    CGN Ultra frequent flyer .30/06 FTW's Avatar
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    Quote Originally Posted by Cdnhunter117 View Post
    A few months ago I purchased an air rifle at Tenda. What made this an experience worth posting about is... I purchased the CZ 200 .177 online, used my credit card. I stopped worrying about them sending me the rifle (I had to work and cook dinner amongst other things).
    One cloudy afternoon I heard a knock at my door - who could that be? Alas, an older postal worker had arrived and behold, my pellet gun was in the box (Note: I hadn't once contacted, whether it be call or e-mail Tenda asking if they shipped my order, or if they were going to that day as I figured it'll show up eventually and they're probably busy anyways). I didn't worry about it too much, given we're in a first world country. I did receive it though and it was a painless process without too much stress.
    Thanks guys
    So they did literally the bare minimum of what any retailer should do and it’s a great experience? It sounds like they didn’t even send you a tracking number.

    It’s a sad state of affairs when customer service is so lacking that merely getting what you paid for is considered a great experience worth posting about.
    "Instead of 'sewer,' I propose 'Trudeau.' Both terms describe massive deposits of human filth, and no person who knows what these terms describe would ever want to live under either one." ~Doc M
    Quote Originally Posted by cobalt545
    I just took an assault poop as well. I know it was an assault poop because I "sprayed from the hip".

  7. #7
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    Quote Originally Posted by hatman1793 View Post
    Pete 1 & I are on the same page: First & last ever purchase.

    Tenda is a retailer, only. You buy, they sell, that's it. Forget followup emails, they get ignored. Forget customer service, Tenda always defaults to the manufacturers warranty leaving you to blow in the wind by yourself.
    Not Performance!
    I returned a holster that broke....they refunded me with no hassles whatsoever. Gotta say my experience has been all positive at Tenda. Maybe it depends on who you deal with there.

  8. #8
    Uber Super GunNutz Janeau's Avatar
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    30-06-They received their goods in due time, what are you complaining about ? Tracking number or not - they shipped promply and thats all that matter. Stop crying for nothing.

    They are happy with their shopping experience - thats what count.
    Last edited by Janeau; 03-28-2019 at 08:21 AM.

  9. #9
    CGN Ultra frequent flyer .30/06 FTW's Avatar
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    Quote Originally Posted by Janeau View Post
    30-06-They received their goods in due time, what are you complaining about ? Tracking number or not - they shipped promply and thats all that matter. Stop crying for nothing.

    They are happy with their shopping experience - thats what count.
    Do you go into Walmart, take what you want off the shelf, and pay, and then post online saying what a great experience it was even though you were provided no actual customer service?

    My point is that despite the customer getting what they wanted, we’ve gotten to a point where people think as long as they have no issues that that’s somehow great service. Historically Tenda has had very mixed reviews and a lot of the positive ones are simply that, people who have had no issues but no real service.

    To be honest the post from the OP seems kind of shilly. Part of this is also to see if they’ll delete my posts, as they have been known to do for anyone displaying the slightest whiff of criticism.

  10. #10
    CGN Ultra frequent flyer hatman1793's Avatar
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    30-06 FTW is right. Customer service is more than just ordering, paying, & receiving.
    I don't think Tenda worries too much about criticism, or they would follow up complaints and resolve them.
    At this point Tenda is just cruising along, ignoring complaints. So what, right?
    "In all history, before socialism can happen, the self-reliant people and their tools of freedom have to go." Ronnie Barrett. M82A1/M107.

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