Recently ordered some slugs from them. The wrong slugs were sent out and I notified them. Within 24 hours they had the correct slugs in the mail to me and a prepaid return mailer label to send the wrong ones back. I had the correct slugs in under a week when it usually takes 7-10 days for parcels to reach me from down east.
Great service with no bickering...Just the way it should be.
Thanks TradeEX :
Icehunter