Back when I had my Troy PAR bought from the first pre order to Canada...when IRG's was the first to bring them to Canada, another Canadian vendor who scooped up the so called "rights" to them promptly posted threads about how any "grey market" items that weren't purchased from them ....wouldn't be covered by warranty.
The
audacity to make such an
agregious comment to people having legally purchased the item (with their
hard earned cash) "BEFORE" they even had the so-called rights.....was
arrogant and desperate...to say the least.......not to mention pretty
low class.
I was so pissed off when I read that, I called Troy industries in the states and talked to their customer service. The person on the phone was shocked that a dealer of theirs would make that claim...and gave me the number for their regional manager..and asked me to call him personally and explain what I told them.
I called them ...he was a super nice guy on the phone, he said that Troy loved their Canadian customers and under "no circumstance would Troy not cover one of their products from Canada" ....and that all I would have to do is have it sent back thru the FFL vendor I purchased it from, as to expediate cross-border dealings to get it back to them.
He also said he was planning on looking into my complaint very seriously.....and thanked me for taking the time to call him.
That came straight from the so-called "horses mouth"
So believe IRG's when they say that they have you covered warranty wise, and I myself would have "zero" issues at all purchasing from IRG's on any day of the week ...and any product...as they are an awesome TOP NOTCH company to deal with
My 2 cents