Hi, I have a few questions (bolded below) about Warranty's as provided by Blue Line.
I've have a warranty issue with a Jard J68 that I bought last fall.
I didn't get a chance to shoot it till February this year, but had issues on the first day shooting the gun.
I submitted a warranty request through your web site ( the only way to do it) and unfortunately didn't notice that the auto fill submitted an incorrect email address ( my fault) a month later I submitted again after not hearing anything and this time I noticed the auto fill issue and put the correct email and then got a reply quickly.
Since then I have done everything possible to help solve the issue from my end with both blue line and the manufacturer and I still don't have a functioning gun and was told that a band aid solution was being worked out in Canada that involved simply swapping out one of the recoil springs with a heavier spring.
The strange thing is that according to Blue Line and Jard this is not a common issue and only 2 guns in Canada have had this issue from what I have been told.... apparently there are some other issues that have come up after around a thousand rounds but I would not know as I have not had a chance to shoot many rounds due to the light strike issue my gun has.
What I don't understand and can't get an answer about via email or phone is why not simply replace the 2 defective units instead of trying to patch a work around with mixed recoil springs if in fact it's an uncommon issue?
Phillip has told me that it's hard for Blueline to send guns back across the border for some reason so that Jard can sort it out. I know if I was the owner of Jard ,I would want these guns back to figure out the issue and I'd also be happy to send the customer a functioning gun while figuring out this apparent anomaly.
It's been about 6 months waiting on a solution and combined with the initial 3 months I had the gun before realizing there was a problem I am likely going to be most of the way through the one year warranty period by the time I get a chance to try the gun again. Phillip has told me on the phone that other J68's have come back with different issues that started after around a thousand rounds it would suck for me to finally get to a thousand rounds outside of the warranty period.
I've asked about swapping the defective gun out for different one but that does not seem to be an option.
Is returning the gun for a refund ever an option with Blue line with this sort of situation?
Will the 1 year warranty period be extended due to the delays or am I going to be s h i t out of luck next year if I have another issue?
I've been reluctant to air the dirty laundry on CGN, but I'm a bit frustrated at this point and feel like I've been very patient and done everything I can to help resolve the issue.
Months ago there were requests from Blueline here on CGN for people to give feed back about the J68's that blueline has sold and there has not been much feedback so I guess I'm one of the first to report back.... I wish it was better feedback but it is what it is.
Phillip know how to get in touch with me.
Thanks.