Best of luck to you guys. Marstar has a history of excellent prices, cool imports, and unfortunately poor customer service. Anyone who was a regular on CGN back in the day will know there was more than just one incident of questionable descriptions under the Marstar banner.
I purchased my first rifle from you guys and remember the days when Marstar was one of the biggest suppliers in my circles. I would be happy to see you succeed. One good way to demonstrate to everyone that customer service is different from before is to engage your customer base with some sale prices on products they can't refuse. Then when you hook them by their greed (I can't say no to a good sale), you deliver the products in world class fashion and support any followups.
After one or two big sales, you'll have that following back up and the past will be just that.