When we mail anything to a customer, we automatically include insurance for full value of the item in the shipping quote.
That sometimes makes our shipping seem expensive, but today we learned the hard way that the $2.25-per-$100 insurance is absolutely worth it.
We received in the mail a rifle, with a new stock mounted on it.
However, once we opened the parcel it turned out that the stock has been cracked at pistol grip, rendering it inoperable. Luckily the item was FULLY insured for the $2000 it is worth, not just for the standard $100.
Needless to say we are not impressed, but are curious to see how Canada Posts' insurance claim process works.