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Thread: Poor Service

  1. #11
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    My buddy accidentally bought a LH holster from TACCOM. He had to drive out to exchange it.

  2. #12
    Business Member SelectShootingSupplies's Avatar
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    The firearm concerned is a Ruger, the warranty centre is location snapshot in Quebec, I understand the customer followed the warranty process and contacted them and they failed to respond. He then reached out to us for help.

    While not an excuse for taking to too long to respond to the customer we are a 3 person business (currently a 2 person business) and having been at multiple large events in the month of September I am back logged with over 400 unanswered emails and social media messages, I am trying to work through them as quickly as possible but there are only so many hours in the day to do that in between working the counter.

    We will contact the warranty centre on the customers behalf and get the issue resolved for them. We understand it is very frustrating to receive a product that is not 100% but we are also limited in what we can do to resolve the issue as we are not the warranty centre and do not have direct control over resolving the issue.

  3. #13
    CGN Ultra frequent flyer NeonGreen's Avatar
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    seems to have worked out
    “No man escapes when freedom fails, the best men rot in filthy jails; and they who cried: “Appease, Appease!” are hanged by men they tried to please.”

    food for though for some of the members on here...

  4. #14
    CGN Regular lmar's Avatar
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    Quote Originally Posted by rmsg0040 View Post
    My buddy accidentally bought a LH holster from TACCOM. He had to drive out to exchange it.
    Your buddy can't tell his left hand from his right hand.
    He makes the decision to purchase a LH holster (it is his mistake, not the store giving him the wrong one). At least that is how I understand it.
    He expects the store to drive to his house to make the exchange on his mistake?

    Is this what we are to take from the comment above?
    --------------------------------------------------
    "If sense is so common ..... why is it in such short supply?"

  5. #15
    CGN Regular Salmoncan's Avatar
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    Quote Originally Posted by lmar View Post
    Your buddy can't tell his left hand from his right hand.
    He makes the decision to purchase a LH holster (it is his mistake, not the store giving him the wrong one). At least that is how I understand it.
    He expects the store to drive to his house to make the exchange on his mistake?

    Is this what we are to take from the comment above?
    Plot twist. His friend is ambidextrous and decided to go with the other dominant hand after the purchase lol.

  6. #16
    CGN Ultra frequent flyer mebiuspower's Avatar
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    Quote Originally Posted by lmar View Post
    Your buddy can't tell his left hand from his right hand.
    He makes the decision to purchase a LH holster (it is his mistake, not the store giving him the wrong one). At least that is how I understand it.
    He expects the store to drive to his house to make the exchange on his mistake?

    Is this what we are to take from the comment above?
    It's just like Turdo accidentally put black paint on his face...
    "Some of the best optical lenses in the world come from..... The Phillipines.." -MP

  7. #17
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    Dean is a great guy, and Select is a good company to deal with. I expect they will do what's in their power to help their customer.
    Insert clever signature here...

  8. #18
    CGN frequent flyer Garaldtao's Avatar
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    Give the store a chance OP. It looks like they have reached out but the warranty centre on the other hand... what's the deal with warranty centres in Canada.

  9. #19
    CGN Regular romiogt's Avatar
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    For the record, it took Select 2 months to respond to me only after I posted on here. I contacted the warranty center myself and they responded immediately. I believe I gave them many chances to get involved. He's not a bad guy and I don't like posting like this on here but I had to do something to get a response to fix a defective and unsafe product.
    Last edited by romiogt; 10-15-2019 at 07:25 PM.

  10. #20
    CGN Regular romiogt's Avatar
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    If an admin can close this thread. I don't believe there is anything left to discuss.

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