"Your website is trash. Why would I order from a place with no consideration of demonstration of their product. I would rather spend the shipping costs from the US. get real."
sigh..
I agree our website is outdated and honestly is crap, we would hire a professional web designer and someone to run it if we could afford it, but as we're a small business we do the best we can do with just the two of us within our means..
to be fair we have been approached by several website designers, and although i would absolutely love to take them up on their offers we just cannot afford it at this time..