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Thread: Questions about the 2019 Legendary Black Friday Sale?

  1. #161
    Business Member
    Join Date
    Jan 2013
    Location
    Chilliwack, BC
    Posts
    677
    Quote Originally Posted by McGus View Post
    Copy/paste from my response in the other thread:
    I just want to say, you folks at MDT are A+ and handled the website issues well. I sent an email and received a very prompt and helpful response. For anyone who had a hard time trying to order, I'd suggest taking MDT up on their offer to reach out via email - they certainly did right by me. They are stand up folks who are doing right by the customer. No need to drag them over the coals on this one or walk away with a sour taste - they very much care and have been very responsive in dealing with an unfortunate situation. I hold MDT in high regard for handling this well. I suggest everyone give them the opportunity and do the same. Thank you MDT!
    Thank you for your kind words. We take our customer service very seriously, and we will be putting in every hour we can until this is all resolved. We appreciate our customers, and we ask for a bit of patience while the dust settles here. But we will be scanning every comment and making sure everybody is contacted one way or the other. In this industry, our reputation means everything, and when the ball gets dropped, we will always pick it back up. Again, don't hesitate to reach out to us and let us know what happened. The best contact is support@mdttac.com, so our whole team has access to the e-mail and can work on this for you. Otherwise, reach out on social media or here in PM.
    Modular Driven Technologies Corp (MDT)
    Website: https://mdttac.com
    Facebook: https://www.facebook.com/MDTTAC21
    YouTube: http://www.youtube.com/user/MDTTac

  2. #162
    Super GunNutz Diver's Avatar
    Join Date
    Aug 2005
    Location
    New-Brunswick
    Posts
    138
    Quote Originally Posted by McGus View Post
    Copy/paste from my response in the other thread:
    I just want to say, you folks at MDT are A+ and handled the website issues well. I sent an email and received a very prompt and helpful response. For anyone who had a hard time trying to order, I'd suggest taking MDT up on their offer to reach out via email - they certainly did right by me. They are stand up folks who are doing right by the customer. No need to drag them over the coals on this one or walk away with a sour taste - they very much care and have been very responsive in dealing with an unfortunate situation. I hold MDT in high regard for handling this well. I suggest everyone give them the opportunity and do the same. Thank you MDT!
    I second these comments, I reached out by E-mail and they got back to me quickly. They certainly made it right for me. Problems can happen, it how you deal with them that matters. You get a thumbs up from me on customer service...

  3. #163
    CGN frequent flyer Remmy700's Avatar
    Join Date
    Jun 2012
    Location
    Nanaimo, BC
    Posts
    1,200
    Anthony from MDT is a great guy and MDT is going beyond what I would expect from any company. Hats off my friends, I already own a few of their products but after this, have earned a loyal life long customer.

    To those that know what I’m talking about, the new year can’t come fast enough.
    Listen, and understand! That Liberal is out there! It can't be bargained with. It can't be reasoned with. It doesn't feel pity, or remorse - only fear. And it absolutely will not stop, ever, until your guns are gone.

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