wow , good luck in life.
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wow , good luck in life.
Jesus christ. "If they're an online business I expect replies on the weekend!!!!"
Entitlement. Period.
And I also agree with you to a point. Online retail is available to customers 24/7 so they should expect business traffic to come their way at some not so convenient times. I generally expect that a business reply same day or at least by the next business day. There are some on here that do and some who don't. I choose to do business with the retailers that are active on here as that gives me a good indication of how the entire process with them will go.Originally Posted by Brian46
An online presence does require a business to step it up a notch or two but it doesn't make it mandatory that they aren't allowed a day or two off on the weekend.
Most of these businesses are small businesses ran by sometimes only 1 or two individuals. The option isn't always there for someone to be available 24/7/365. If they choose to take a day or two a week where they don't deal with things than so be it BUT they better step it up and take care of things in a timely manner when they are around.
It is perfectly fair to expect a high standard of service but I don't see complaints like the OP as being valid when he thinks it is owed to him that they not take a day off on the weekend just so they can deal with him.
There is a line between expecting exceptional service and entitlement.
"Arguing with idiots is like playing chess with a pigeon..... No matter how good you are, the bird is going to s#!t on the board and strut around like it won anyway."
Especially because he is a first time potential buyer. Drop everything and take care of him.
I've dealt with TI on several purchases, sometimes they are a little slow to respond but they will get back to you.
Maybe not stop to live your life, but a courteous 'we'll get back to you shortly' would be nice. Mostly when spending 100's $$ on a first purchase.
Well guys thanks for your comments.
@79Fordxlt, thanks that was what I was waiting to read.
I bought the Bersa thunder from them. Had it in 1.5 weeks. Professionally packaged and gave me some extra stuff too. No issues.
Sweet. Is it a nice shooter?
Sometimes one of their stuff who responsible for certain business might be away, so it could have some delay. But most of times they can reply within a reasonable time.
If you have been watching for forum longer enough or had business with Tenda you will know how good others customer service is. Quite a lot people have to post on their section to get their attention after tried to call or email them. And after the case is settled, you will find the post disappeared.
The fact that you have the same expectations from a small Canadian business as you do from the amazon model is quite unreasonable and very telling of your character.
You seem confused about what it means to have an online store. It may be online 24/7, but that doesn't magically allow small businesses to be staffed 24/7.
Websites have glitches. People have lives. Some businesses have limited ressources despite being able to offer online shopping options.And not everyone who has a domain name has the ressources of a company with a market capitalization of $875B.
Have a tea. Get back down to earth.
Youza.
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