Just want to share an experience that I recently had with Marstar Canada, 5 months ago I purchased a PA 5X Prism scope and never got a chance to use it or unbox it for that matter due to a sickness in the family. During that time I had purchased one other PA scope from them and was interested in another, just never got around to making the purchase due to the help in the recovery of the family member.
The new year comes around and I decide to purchase the scope, but I want to return the 5X prism back to Marstar and put the difference towards the scope. I read there return policy and it states 30 days, so I write to Marstar and put forth my proposal to see how they feel to the return of the 5X prism and the purchase of the other. After a day I get a response stating that Marstar would accept on the grounds that the scope is in showroom condition and is not used and that I would need to pay the shipping costs. I was completely floored with their decision and delighted beyond explanation, I cannot say enough to the fabulous Customer service.
Ever since becoming a customer of Marstar I have had nothing but great exchanges with the team and have been treated with goodwill, honesty, and the willingness to go beyond whenever possible. True professionalism that keeps me coming back.
Thank you Marstar and the entire team for accommodating me in this transaction, I am truly grateful and indebted to you.
Regards,
1ABNDT
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Originally Posted by MuthaFunk
