I just wanted to give everyone an update on shipping. We're almost caught up from the last week and I think we should be back to regular shipping times by the end of the week. Having the walk in store closed has freed up some extra staff to pick orders and box shipments so we're making great progress. In the last 7 days we've shipped over 4000 parcels with UPS and over 1000 with Canada Post...a record for us.
I do ask that you don't call the store, email if you have any questions. I'm the only one answering phones as everyone else is working in shipping...I try to get all the calls but I can't answer everyone when all three lines are ringing.
The online store and shipping department is operating as normal except for some office staff working from home. Only the walk in retail store is closed to the public.
Thank you for understanding and the orders,
Ryan