FOC... what's going on guys.
You've got a call centre that is picking up the phone but otherwise completely unable to address anything to do with existing orders.
I have got an order (#100065552) that's been sitting as ready for UPS since Mar/27 and still sitting on your warehouse floor. I've emailed shipping@firearmsoutletcanada.com several times to no avail. Your call centre cannot transfer nor reach your shipping manager and always defers to there.
So essentially you've let your customers with no way to reach you at all. Even your competitors are taking calls - and cancelling orders they cannot fulfil.
Please respond.