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Thread: FOC Your Shipping Manager is Working Hard!!

  1. #1
    CGN Regular SteelFlint's Avatar
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    FOC Your Shipping Manager is Working Hard!!

    FOC... what's going on guys.

    You've got a call centre that is picking up the phone but otherwise completely unable to address anything to do with existing orders.

    I have got an order (#100065552) that's been sitting as ready for UPS since Mar/27 and still sitting on your warehouse floor. I've emailed shipping@firearmsoutletcanada.com several times to no avail. Your call centre cannot transfer nor reach your shipping manager and always defers to there.

    So essentially you've let your customers with no way to reach you at all. Even your competitors are taking calls - and cancelling orders they cannot fulfil.

    Please respond.
    Last edited by SteelFlint; 04-01-2020 at 06:36 PM.
    "Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has." - Margaret Mead

  2. #2
    CGN Ultra frequent flyer CosmiC10R's Avatar
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    Quote Originally Posted by SteelFlint View Post
    FOC... what's going on guys.
    There's a pandemic going on

    and most businesses have been stretched to the limit by having to transition to primarily online as well as deal with a massive increase in the number of orders...
    I doubt UPS pulls up with a Semi to the store...

    What would you imagine the pressure is on the shipping network where 30% of businesses in a country have to turn their business upside down in 3 weeks and switch to no walk in traffic and mail everything?
    It's not about money.... It's about sending a message...
    Member - NRA (Bloomie made me do it ) - CCFR - NFA - CPC
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  3. #3
    CGN Ultra frequent flyer The_Sicilian's Avatar
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    LOL "sitting" for two business days since the 27th.
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    CGN Ultra frequent flyer jiffx2781's Avatar
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    "Arguing with idiots is like playing chess with a pigeon..... No matter how good you are, the bird is going to s#!t on the board and strut around like it won anyway."

  5. #5
    GunNutz Paul_1982's Avatar
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    Dude, you read the news right?

    Even UPS is in the same boat.

    https://www.ups.com/ca/en/help-cente...uarantee.page?
    CSSA and CCFR member

  6. #6
    CGN Ultra frequent flyer CosmiC10R's Avatar
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    Quote Originally Posted by Paul_1982 View Post
    Dude, you read the news right?

    Even UPS is in the same boat.

    https://www.ups.com/ca/en/help-cente...uarantee.page?
    Im about to go down to my local retailer and yell at them that they don't have hand sanitizer in stock and if they do... it better be priced to my expectation or I'm gonna Karen the #### outta them....
    It's not about money.... It's about sending a message...
    Member - NRA (Bloomie made me do it ) - CCFR - NFA - CPC
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    CGN Ultra frequent flyer scott_r's Avatar
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    This here folks is an example of why a lot of Canadians are doomed in a SHTF scenario. We still have individuals that think the world revolves around them in this current crisis of untold magnitude. These folks will be the first to perish as they are most likely dicks all the time and people dont forget that.
    “Hard times create strong men. Strong men create good times. Good times create weak men. And, weak men create hard times.” G. Michael Hopf

  8. #8
    Member WhenGatsAttack's Avatar
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    Even Amazon orders are taking extra time to ship out, relax dude...

  9. #9
    GunNutz Paul_1982's Avatar
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    Found it!
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