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Thread: Double order FOC

  1. #11
    CGN Regular lacroian's Avatar
    Join Date
    Jun 2018
    Location
    London Ontario
    Posts
    770
    Waite until the transactions are posted ( the CC will tell you the same thing) and then dispute the charges. I have had this happen and it can take a while and it can be very annoying especially if the transactions are big and the company is non responsive. A lot of the times the error extra pending transactions never get posted

  2. #12
    Member ScorpionJ's Avatar
    Join Date
    May 2016
    Location
    Toronto
    Posts
    65
    I had an order placed last week, same thing happened, immediately after payment it was cancelled. There was a reorder option but when I clicked on it some of the items I wanted was no longer available. So I backed off it and emailed them. Two days later, got an email saying there was a glitch in the system and they would ship out my order by end of day. I just received the package this morning.

  3. #13
    Member nitcan's Avatar
    Join Date
    Mar 2019
    Location
    Toronto, ON
    Posts
    71
    I had the same thing happened to me, I was able to get through to email and they stated I had to go in, in person in order to reissue the refund.
    I had a friend go there instead to pick up my order and they refunded me a few days later. Obviously they are super busy, but they were still able to reissue the refund for me without a stocking fee as it was non-intentional.

    hope you get it fixed!

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