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Thread: Refunds

  1. #1
    Business Member Rep. ARMS EAST's Avatar
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    Mar 2015
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    145

    Refunds

    Hello All,

    Please note that if you have an order in with us for something we haven't shipped and now can't legally ship you, your order will be cancelled and refunded. No phone call or email is required to make this happen, and if you could let us work at this we'd appreciate it.

    We actually have a fairly small daily refund limit from our merchant service, so we requested an increase in that. (And the nice lady was very understanding and quite disparaging of our 'leadership'.)

    Depending on what they approve for daily refund limit increase, it might take us up to two weeks to get all this processed and completed, but we can and will. Your funds are safe.

    So, please do give us up to 14 days to get through this. If everyone wants to call and talk about this situation and politics with us it will just slow the process down. You know we normally love to talk to our customers, but please, not for a little bit while we process refunds and this situation.

    We appreciate your business and look forward to serving you again in the future.

    Sincerely,
    Walter
    Last edited by dangertree; 05-27-2020 at 11:31 AM.

    www.armseast.ca Toll Free 1-844-579-0007 EMAIL info@armseast.com

  2. #2
    CGN Regular
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    Oct 2011
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    GTA
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    <3 .

  3. #3
    CGN Regular Devlin's Avatar
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    Mar 2004
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    Stand up move in a crummy situation, very nice and highly commendable.

  4. #4
    GunNutz ryan_s's Avatar
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    Nov 2014
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    Grande Prairie, AB
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    Can you still ship parts? Some parts work in firearms that aren’t on the list.

  5. #5
    GunNutz
    Join Date
    Apr 2017
    Location
    Ottawa
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    704
    Quote Originally Posted by ryan_s View Post
    Can you still ship parts? Some parts work in firearms that aren’t on the list.
    Same question. What's your interpretation?

  6. #6
    GunNutz 84wh1's Avatar
    Join Date
    Jan 2013
    Location
    somewhere in between Saskatchewan and Ontario
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    2,628
    Thanks very much for always being a great business to deal with. Im sad (and angry) that the stag 10 I ordered from you guys last week wont be coming as planned. When I spoke to you on the phone Walter, we had a little chat about the firearm culture here in Canada and when our conversation was done, you left me with a solid impression of your business and your staff. My wife very much looks forward to the refund (LOL), however I would rather have my stag that I never got around to owning.

    Take care and best regards.

    -Marc
    DISCLAIMER

    - First Ill take it wins regardless of what dialogue is occurring
    - payment required within 12 HRS unless agreed upon prior
    - all sales on the EE are final so i ask questions before buying
    - all items sold come with 100$ insurance.

  7. #7
    Newbie plinkenstein's Avatar
    Join Date
    Sep 2009
    Posts
    14
    So the Stag 10, not really being an AR-10, is being counted as an AR-10?

  8. #8
    Member
    Join Date
    Mar 2020
    Posts
    24
    Quote Originally Posted by plinkenstein View Post
    So the Stag 10, not really being an AR-10, is being counted as an AR-10?
    It's on their dadgumed list
    http://www.gazette.gc.ca/rp-pr/p2/20...ors96-eng.html

  9. #9
    CGN frequent flyer RedApe's Avatar
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    Mar 2014
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    Somewhere with apes
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    1,779
    i sent an email about returning an unused/never assembled receiver set. it's within the 30 day return window. this still possible? I'm bummed out.

  10. #10
    CGN Regular
    Join Date
    Mar 2008
    Location
    Southern Ontario
    Posts
    262
    Please keep my name on mine, when this passes I’ll take it still.

    This will not stand up in court.

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