Originally Posted by
IRUNGUNS
Yes, you made your purchase on our US website on April 28, 2020 and then advised us that you wanted some custom engraving done on your receiver.
You had several conversations with Carolyn in regards to this over the phone and through emails.
Then on April 30, 2020 you decided to hold off on the engraving for now as you were contemplating cancelling your order. You were advised of the 25% restocking fee over the phone. This is also clearly stated throughout the website.
On May 1st you emailed Carolyn saying that you definitely wanted to cancel your entire order and that you were ok with the restocking fee.
You called our Arizona store today and you were very abrupt with Amber over the phone, so Carolyn called you to help you understand that you were already refunded, less the 25% restocking fee.
We only refund the US dollar amount, it’s your credit card company that decides how much to convert into Canadian dollars.
Carolyn advised you that because the refund was already complete and irreversible, that she could offer you a discount from our wholesale dealer website on your next purchase.
You had no desire to purchase anything from us, so you weren’t interested. She tried explaining to you the reason why we have the restocking fee, as permits are filed with the US State Department, Dept of Commerce, AES, CBSA and our Broker to bring these firearms into Canada. The amount of work involved in each order is significant, but you did not care to hear her explanation.
We are sorry you feel you have been treated unfairly but if you are going to give us a negative review, please provide all facts regarding the situation.
Your email correspondence dated May 1, 2020 that was sent to Carolyn.
Hey Carolyn -
Could you just cancel my entire order.
I will pay the restocking fee.
I’ve also left you a voice note.
Thanks.