My irunguns experience

[1sikride]

Hey guys -

So I ordered an Ar, optic, and stripped lower
From irun last week. First time customer.
This was two days before the Ar Ban.
I called and emailed to cancel my order
Bc of the ban. I spoke to the owner
Carolyn - she told me not to cancel
Risk it blah blah on the phone.
I decided to but then later on at home
I said f it. After reading and speaking to
Buddies. I cancelled. 25% cancel fee.
Didn’t sit well with me.
It’s Bad business practice to jam someone when covid, the ban.
I reached out by phone. Email you name it
Finally got ahold of her again and boy was
She a treat to deal with. Wouldn’t even reduce
My cancel fee. Told me the guns already shipped
Blah blah with I don’t believe. It was
36hrs later...
I proposed we meet in the middle and
Say just do a 10%.
She said no - said it’s clear on her site
And I said well I’m only cancelling bc of
The ban. Other sites, vendors and issuing
Full refunds and u wanted to push it
Through and let Trudeau jam me up..

Not cool. I told her I’d leave a review on
All the forums and word of mouth I can
And offered her a last chance.
She didn’t accept. She did say I could
Have a deal on more guns and parts.
I politely declined.


I’d be very careful with these people.
Zero customer relation or care.
Just literally took almost 300$
For nothing....
It’s actually disgusting to be honest.
I will never use them or recommend them
Again.

Tenda here I come !

[WileySmith]

Lol I'm not an IRG guy but have fun with Tenda LOL

[powerbench]

Ugh

[DropTheBomb]

I just recently bought from Irunguns, Nick is the better guy to deal with. That being said I made an order and was quoted $11 shipping and when it came to pay it jumped to $26, not a huge amount but kind of annoying when you're quoted one thing and given another.

[THE_SASQUATCH]

So you ordered a gun from a US importer/exporter that has to file import and transfer paperwork in two separate countries, get the gun over the border through 2 different gov. agencies, and 2 different shipping companies - and then when you cancel you are surprised that they have to cover their costs for the time spent on your order - where it’s plastered 100x all over their website?

Oke doke

[STEELCITYSLICKER]

To the OP:

Their very clearly stated cancellation fee didn't sit well with you? OK. Why?

If the transfer was initiated prior to the ban, it will go through. If after.........I will make an assumption that they will do you right and you will get your cash back.

While I understand that you are likely pissed that you just bought a a paperweight that has to be locked up in a safe, your buyers remorse is not their issue.

[IRUNGUNS]

Yes, you made your purchase on our US website on April 28, 2020 and then advised us that you wanted some custom engraving done on your receiver.

You had several conversations with Carolyn in regards to this over the phone and through emails.

Then on April 30, 2020 you decided to hold off on the engraving for now as you were contemplating cancelling your order. You were advised of the 25% restocking fee over the phone. This is also clearly stated throughout the website.

On May 1st you emailed Carolyn saying that you definitely wanted to cancel your entire order and that you were ok with the restocking fee.

You called our Arizona store today and you were very abrupt with Amber over the phone, so Carolyn called you to help you understand that you were already refunded, less the 25% restocking fee.

We only refund the US dollar amount, it’s your credit card company that decides how much to convert into Canadian dollars.

Carolyn advised you that because the refund was already complete and irreversible, that she could offer you a discount from our wholesale dealer website on your next purchase.

You had no desire to purchase anything from us, so you weren’t interested. She tried explaining to you the reason why we have the restocking fee, as permits are filed with the US State Department, Dept of Commerce, AES, CBSA and our Broker to bring these firearms into Canada. The amount of work involved in each order is significant, but you did not care to hear her explanation.

We are sorry you feel you have been treated unfairly but if you are going to give us a negative review, please provide all facts regarding the situation.


Your email correspondence dated May 1, 2020 that was sent to Carolyn.

Hey Carolyn -

Could you just cancel my entire order.
I will pay the restocking fee.

I’ve also left you a voice note.

Thanks.

Hey guys -

So I ordered an Ar, optic, and stripped lower
From irun last week. First time customer.
This was two days before the Ar Ban.
I called and emailed to cancel my order
Bc of the ban. I spoke to the owner
Carolyn - she told me not to cancel
Risk it blah blah on the phone.
I decided to but then later on at home
I said f it. After reading and speaking to
Buddies. I cancelled. 25% cancel fee.
Didn’t sit well with me.
It’s Bad business practice to jam someone when covid, the ban.
I reached out by phone. Email you name it
Finally got ahold of her again and boy was
She a treat to deal with. Wouldn’t even reduce
My cancel fee. Told me the guns already shipped
Blah blah with I don’t believe. It was
36hrs later...
I proposed we meet in the middle and
Say just do a 10%.
She said no - said it’s clear on her site
And I said well I’m only cancelling bc of
The ban. Other sites, vendors and issuing
Full refunds and u wanted to push it
Through and let Trudeau jam me up..

Not cool. I told her I’d leave a review on
All the forums and word of mouth I can
And offered her a last chance.
She didn’t accept. She did say I could
Have a deal on more guns and parts.
I politely declined.


I’d be very careful with these people.
Zero customer relation or care.
Just literally took almost 300$
For nothing....
It’s actually disgusting to be honest.
I will never use them or recommend them
Again.

Tenda here I come !

[ChefBoyOhBoy]

Yes, you made your purchase on our US website on April 28, 2020 and then advised us that you wanted some custom engraving done on your receiver.

You had several conversations with Carolyn in regards to this over the phone and through emails.

Then on April 30, 2020 you decided to hold off on the engraving for now as you were contemplating cancelling your order. You were advised of the 25% restocking fee over the phone. This is also clearly stated throughout the website.

On May 1st you emailed Carolyn saying that you definitely wanted to cancel your entire order and that you were ok with the restocking fee.

You called our Arizona store today and you were very abrupt with Amber over the phone, so Carolyn called you to help you understand that you were already refunded, less the 25% restocking fee.

We only refund the US dollar amount, it’s your credit card company that decides how much to convert into Canadian dollars.

Carolyn advised you that because the refund was already complete and irreversible, that she could offer you a discount from our wholesale dealer website on your next purchase.

You had no desire to purchase anything from us, so you weren’t interested. She tried explaining to you the reason why we have the restocking fee, as permits are filed with the US State Department, Dept of Commerce, AES, CBSA and our Broker to bring these firearms into Canada. The amount of work involved in each order is significant, but you did not care to hear her explanation.

We are sorry you feel you have been treated unfairly but if you are going to give us a negative review, please provide all facts regarding the situation.


Your email correspondence dated May 1, 2020 that was sent to Carolyn.

Hey Carolyn -

Could you just cancel my entire order.
I will pay the restocking fee.

I’ve also left you a voice note.

Thanks.

LMAO, roasted.

[atticus_rulz]

LMAO, roasted.

This! ��

[Paul_1982]

OP... WTF?

IRunGuns should leave you a trader rating with a link to this thread.