To help everyone understand...

[slimpickuns]

Fair enough.
Lesson learned.
It's up to me where I spend my money

[mopar guy]

IRG, just an observation here, but you apparently have some strong supporters and some obviously disenfranchised customers. Wouldn't it be great if they were all strong supporters?

Maybe, just maybe, instead of staunch defense of your methods you could be open to suggestions? For instance your online checkout may be wonderful for you, who conducts business across borders, but rest assured is sucks for everyone else, so maybe at the very least try to sound empathetic.

I personally would like to see your business grow, so you could start stocking gsg16 conversion kits in Canada!!!

[IRUNGUNS]

Thank-you for the kind words. We would like that as well and yes we realize we have some disenfranchised customers. Unfortunately everything we do is for a reason, the system we use exceeds all export compliance protocols, which in our case is very important given we are dealing with two Governments of which one is unhinged.

In order to be able to function with internal efficacy we have to automate most processes in order to keep up.

People make suggestions all time and we love constructive criticism. That is how we grow and get better. If these suggestions are freezable we implement them. One of the reasons we have tried to be so forthcoming on this thread is to help everyone understand their are so many moving parts to this business.

If we pulled a bunch of resources and cracked down on the phones and emails it would take 3 times as long to get everything shipped out. That would only create more phone calls and emails.

For instance, You can't have minions answering the phones and emails because they don't have the knowledge so they ask someone who does. Now two people are taken out of the equation. Nor can you have inexperienced people processing firearms.

Certain parts of the system had to been changed. The checkout process for one...

Customers put the wrong address in for shipping, whether they are in a hurry or need glasses has yet to be determined but it is a serious problem, one, it could be fraud and in the case of a firearm it may go to someone who just may blow it out perspective because their child received a package that was intended for someone else.

Point and case it has already happened to another dealer and the media got a hold of it.

So we delay the shipping and taxes which allows us to manually confirm the shipping address.

Furthermore, People have also complained that our shipping is expensive, there are 10 tiers though Canada Post and we receive the same shipping rates as Walmart through their API, so on certain packages the weight and shipping dimensions are manually checked to ensure their are no discrepancies.


I hope this helps explain why the system is designed like it is.

IRG, just an observation here, but you apparently have some strong supporters and some obviously disenfranchised customers. Wouldn't it be great if they were all strong supporters?

Maybe, just maybe, instead of staunch defense of your methods you could be open to suggestions? For instance your online checkout may be wonderful for you, who conducts business across boarders, but rest assured is sucks for everyone else, so maybe at the very least try to sound empathetic.

I personally would like to see your business grow, so you could start stocking gsg16 conversion kits in Canada ��

[Somerset Bar]

My "IRUNGUNS" Tee got a seriously nasty look from the union-loving, Trudeau voting, anti gun neighbour (the one that finally made me decide to move to the States, and abandon this fantastic country overrun with socialists). So for me, I will forever be in their debt.


(doubly so if they end up helping me get all my guns out of dodge so to speak)


Hats off to IRUNGUNS and their effects on the liberal sheeple.

[xdmer]

I'm sorry to hear that this keeps happening. We know that you have documented this a number of times, but the process for first time orders and changes over the years introduce confusion. It's not hard at all, just different compared to expectations for normal purchasers.

On the Canadian site, a note upon check out that it's a two step process may help. Great service as always.