This has been mostly resolved (painfully) through Tenda at time of posting but is a word of caution to others.
I ordered 5/20 magazines from their website that said in the title and description that they were 5/20s. What arrived were scratched and beat up 5/10s. On my receipt included physically with the order and online it was listed as 5/20s. I called tenda to resolve the issue and after convincing the person on the phone that I wasnt lying about my order and they I know they are pinned to 5 per Canadian law but the body is the wrong size for my order I was offered in store credit if I returned the magazines when they arrived and were processed at the warehouse. After some back and forth i was able to convince him that i wanted to speak to someone else and that instore credit for the product was not what i wanted, but a refund.
When I got to speak to the customer service line, through broken English i was told that they didnt even stock 5/20s and it was a mistake on their website. I can't believe they wouldn't call people who ordered and explain the mistake when it came time to ship something they didnt have. At the time of writing i am still waiting for my refund and have had to call every step of the way to ensure they actually are going to give my money back.
I'd recommend you spend your money elsewhere especially after they made no promise to fix their website to ensure this doesnt happen to anyone else when I asked about it.
This was my experience, I know many gunnutz have had a great time ordering through them and this I'm sure isnt the norm. Its just horrible to be treated like an idiot and then like I'm ripping off a business when in fact they were the ones who made the mistake.
I ordered 5/20 magazines from their website that said in the title and description that they were 5/20s. What arrived were scratched and beat up 5/10s. On my receipt included physically with the order and online it was listed as 5/20s. I called tenda to resolve the issue and after convincing the person on the phone that I wasnt lying about my order and they I know they are pinned to 5 per Canadian law but the body is the wrong size for my order I was offered in store credit if I returned the magazines when they arrived and were processed at the warehouse. After some back and forth i was able to convince him that i wanted to speak to someone else and that instore credit for the product was not what i wanted, but a refund.
When I got to speak to the customer service line, through broken English i was told that they didnt even stock 5/20s and it was a mistake on their website. I can't believe they wouldn't call people who ordered and explain the mistake when it came time to ship something they didnt have. At the time of writing i am still waiting for my refund and have had to call every step of the way to ensure they actually are going to give my money back.
I'd recommend you spend your money elsewhere especially after they made no promise to fix their website to ensure this doesnt happen to anyone else when I asked about it.
This was my experience, I know many gunnutz have had a great time ordering through them and this I'm sure isnt the norm. Its just horrible to be treated like an idiot and then like I'm ripping off a business when in fact they were the ones who made the mistake.
