I recently made a couple purchases online at Al Flaherty's. In total, both orders were almost $700. One of the items I bought, a $40 magazine, had an issue. It would only take 9 rounds. The thing still works, but it's annoying that it won't take the normal 10 rounds. I contacted Al Flaherty's and my complaint was promptly dismissed, telling me to contact Snap Shot (Ruger's warranty company). They were even worse, offering me free shipping but saying I'd later be charged for shipping and inspection if they could fix the thing. That would cost me more than the price of the mag. I get it, it's only a mag. It's not expensive and it still works, so I can take the loss. But I sure won't buy anything expensive from them from now on.
My thoughts are that a product should work normally straight out of the package. Am I wrong in feeling this way? Either way, this will be my last purchase from Al Flaherty's. And despite the amazing Ruger products on the market, this will be my last Ruger as well after my experience with Snap Shot.
My thoughts are that a product should work normally straight out of the package. Am I wrong in feeling this way? Either way, this will be my last purchase from Al Flaherty's. And despite the amazing Ruger products on the market, this will be my last Ruger as well after my experience with Snap Shot.