Poor customer service at Al Flaherty's and Snap Shot

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MTCollins

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I recently made a couple purchases online at Al Flaherty's. In total, both orders were almost $700. One of the items I bought, a $40 magazine, had an issue. It would only take 9 rounds. The thing still works, but it's annoying that it won't take the normal 10 rounds. I contacted Al Flaherty's and my complaint was promptly dismissed, telling me to contact Snap Shot (Ruger's warranty company). They were even worse, offering me free shipping but saying I'd later be charged for shipping and inspection if they could fix the thing. That would cost me more than the price of the mag. I get it, it's only a mag. It's not expensive and it still works, so I can take the loss. But I sure won't buy anything expensive from them from now on.

My thoughts are that a product should work normally straight out of the package. Am I wrong in feeling this way? Either way, this will be my last purchase from Al Flaherty's. And despite the amazing Ruger products on the market, this will be my last Ruger as well after my experience with Snap Shot.
 
Not to sure what if you contacted ruger directly and let them know you are disappointed in their canadian warranty center and want it mad right . Might be worth the phone call and email. It seems lots of the canadian warenty centers for firearms seem to drop the ball when it come to customers service .
 
If you can take the mag apart, check the mag tube for an obstruction inside that may be causing this. I had the same thing with a Mec Gar mag and when I took it apart, I found a piece of material that was stuck on the inside by whatever coating they put on the mag body like it was glued on which stopped the follower from going all the way down. I was able to knock it off and it worked fine after that.

Pretty crappy that Flaherty or Snap Shots don't just give you a new one though.
 
Ive had plenty of mags over the years that were pinned to tight. I just fixed it myself by either filling down to follower feet of re-pinning depending on how the flower is made.

Warranty is non existent for guns in this country.
 
I sent off an email to Ruger a couple weeks ago but didn't get a reply. It's possible I didn't send to the right email for this kind of issue, though.
 
My experience with them is the total opposite.

I have ordered no less than 10 times including firearms and Ammo got nothing but great service.

As the matter of fact on a couple occasions I received valid tracking info within an hour after ordered was placed online go figure!
 
Snap Shots is awful.

Somehow they're Ruger's official warranty depot in Canada.
But they have zero interest in fixing anyone's gun.

If they don't want the job then fine.
But why don't they just let someone else have it instead?
 
MTCollins said:
I sent off an email to Ruger a couple weeks ago but didn't get a reply. It's possible I didn't send to the right email for this kind of issue, though.
Click to expand...

There is a customer service email address on the Ruger website. I sent them an email when I realized my GP100 was missing a part that should have been included with the gun. They responded that they were sending the part to Snap Shots who forwarded it to me. They will not deal directly with you though, only through Snap Shots.

Found this on their site:

http s://www.ruger.com/service/international.html
 
Dexter Morgan said:
Snap Shots is awful.

Somehow they're Ruger's official warranty depot in Canada.
But they have zero interest in fixing anyone's gun.

If they don't want the job then fine.
But why don't they just let someone else have it instead?
Click to expand...

That was also my experience and thoughts when I had to go through them for a warranty issue.
 
tobin said:
There is a customer service email address on the Ruger website. I sent them an email when I realized my GP100 was missing a part that should have been included with the gun. They responded that they were sending the part to Snap Shots who forwarded it to me. They will not deal directly with you though, only through Snap Shots.

Found this on their site:

http s://www.ruger.com/service/international.html
Click to expand...

Thanks! Which email should I use? Can't hurt to fire off another email, I suppose.
 
I bought a part for my Ruger Vaquero from snapshots, they delivered but I have no experience sending them a gun.

I was pretty surprised to learn Ruger only has a 1 year warranty.
 
I wasn’t privileged to the whole discussion, so I won’t assume anything, but please don’t confuse “directing a customer to the warranty centre “ as “dismissive “

I work retail. We have an agreement with another business to address warranty issues.
When I direct customers to call them, I’m not dismissing the complaint.
I’m doing what I’m supposed to be doing

Good luck getting the magazine replaced/repaired
 
Fair comment, but I figure when the item is defective from the store, the store should make it right. If I bought something from Walmart and it had a problem right out of the box, I'd simply take it back and get a new one or my money back. This isn't a problem that developed after weeks or months.
 
Yea I’ve had some less than stellar service from them but in the end they made it right. I had a faulty trigger, took it back within the return period, they said contact the company which is in the states. I said they can it’s their problem, so they ended up sending it out to the company which returned it with a clearly used refurbished model with damage. So I’m not sure who’s fault that would be but nevertheless I don’t think it’s their responsibility however any good merchant would and should want to make things right.

MTCollins said:
Fair comment, but I figure when the item is defective from the store, the store should make it right. If I bought something from Walmart and it had a problem right out of the box, I'd simply take it back and get a new one or my money back. This isn't a problem that developed after weeks or months.
Click to expand...
 
I bought a Beretta 92 inox from them about 2 years ago. When it arrived it had some corrosion on the rail. I contacted Al’s and was basically told to go through warranty. If I had of bought in store, I just wouldn’t have taken that particular gun, but because it’s an online order, I have to do the work and pay for shipping which negates the few bucks saved online. Lesson learned, I haven’t bought a larger purchase online since and I haven’t bought from Al’s again either.
 
I used ruger warranty through snapshots for my Stove piping PC9, it took almost 5 months to repair my rifle that I had owned for 3 months before it started acting up. There was zero communication about my repair, but eventually I got a working rifle back, that looked like it had a thousand rounds fired through it. No more stove piping though lol
 
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