I had problems with them long before covid.
I've had a bad experience too. Made an order and one item was forgotten ($60 value) They didn't respond to my email with a photo of packaging, private message and I couldnt get through by phone. this was last year.
"If someone has a gun and is trying to kill you, it would be reasonable to shoot back with your own gun." - Dalai Lama, 2001.
“Among the many misdeeds of British rule in India, history will look upon the act depriving a whole nation of arms as the blackest.” -Mahatma Gandhi
No problems with S&J, great store, great products. Simon is a good guy, always makes things right.
I have placed orders and they were shipped out the next day or two and a general inquire answered immediately.
I have also have been completely ignored and had to cancel my order after a month and a half.
I wont be using this dealer
Issue has been fixed , so closing this thread