Answering phones.......?

eltorro

eltorro

CGN frequent flyer
GunNutz
Location
Out West
I've only had great dealings with TradeEx. Not just good. Great!
Tried calling for the last month and a half, maybe two.... left messages and nothing.
Did something happen? Have some questions regarding a couple of products and had to go a different route because there was never anyone replying or calling back.
Now I want to but something but again, nobody to answer a simple question.
What would you do?
 
Last edited:
Pretty sure they are in the middle of a downsizing operation. Maybe short handed? I emailed them about a month ago and had a reply quickly. I feel like the dealers are going through a real $h!t storm, between lack of Product supply and a overwhelming demand. Tradex has some great stuff and they certainly are a unique business with some rarity’s in their inventory. Maybe drop them a email if you haven’t already.
 
I have also heard that tredeex is downsizing. Aside from that, it doesnt surprise me that dealers are not rushing to answer the phone..pandemic, short staffed, and a crazy demand for supply. I would bet that in some cases some dealers are having a hard time keeping up. We are navigating uncharted waters in society right now, big deep breath..patience!
 
mctrigger said:
Pretty sure they are in the middle of a downsizing operation. Maybe short handed? I emailed them about a month ago and had a reply quickly. I feel like the dealers are going through a real $h!t storm, between lack of Product supply and a overwhelming demand. Tradex has some great stuff and they certainly are a unique business with some rarity’s in their inventory. Maybe drop them a email if you haven’t already.
Click to expand...

I’m not sure what’s going on there but I received two stocks that were clearly insellable to anyone with eyes and I have to pay the postage back. I was going to just exchange them but after a conversation I’ll just return them and deal elsewhere. Something must be going on.
 
I returned a revolver to them, a commercial, non registered 8mm French Lebel they sold as antique that wasnt antique. Couldnt get it verified because it was missing letter prefix on serial, etc. I didnt learn this until a year or 2 later when I tried to sell it. I informed Tradeex... Was told id get a refund -20% stockin fee. Sent the gun back. The refund? It never came lol

I moved on from them.
 
Gr33zi3 said:
I returned a revolver to them, a commercial, non registered 8mm French Lebel they sold as antique that wasnt antique. Couldnt get it verified because it was missing letter prefix on serial, etc. I didnt learn this until a year or 2 later when I tried to sell it. I informed Tradeex... Was told id get a refund -20% stockin fee. Sent the gun back. The refund? It never came lol

I moved on from them.
Click to expand...

That’s the impression that I got from my recent dealings with them. I was disappointed, some good guys that I shoot with swore by them.
 
Gr33zi3 said:
I returned a revolver to them, a commercial, non registered 8mm French Lebel they sold as antique that wasnt antique. Couldnt get it verified because it was missing letter prefix on serial, etc. I didnt learn this until a year or 2 later when I tried to sell it. I informed Tradeex... Was told id get a refund -20% stockin fee. Sent the gun back. The refund? It never came lol

I moved on from them.
Click to expand...

Dear Bruce,
I am actually glad that you posted so that this can finally get settled. Also please allow me to point out the following for clarification:

-the Antique revolver with holster was purchased in August of 2017
- October 2019, you mentioned your concern of not being able to have it verified, and wished to return it.
- Feb 4, 2020, we received the returned Antique revolver, but without the holster.
-We issued a check on Feb 26th with restocking fees due to the time lapse and missing holster and mailed it out to you. The check/envelope was later returned with a yellow return to sender sticker from Canada post (moved / unknown). We still have he envelope here for your reference. In case of doubt I can gladly take a picture of it and send it to you.

-I am now discovering that you have different addresses on file: May I suggest contacting Linda in accounting so that the payment can get re-directed to the proper address.

-FYI: when the revolver came back, I had it verified by an RCMP firearms tech, who confirmed the antique status on it.

Clearly we are both at fault here for lack of communication and lack of follow up.

Sincerely, Anthony
 
You must log in or register to reply here.
Back
Top Bottom