Ditto to the trend. Before Christmas I had a question about an out of stock item. Turns out they had one on holdback for warranty claims. There were no claims or hadn't been any, so they sold it to me. Likewise, I asked a specific question about something else, and got the answer I hoped for.
Five years ago, a previous version of Marstar was booted off CGN for doing very stupid stuff. Whatever they did to change themselves, Marstar is not the same company now!