northbranchon
Member
- Location
- SE & NW Ontario
Have ordered 7-10 times from Tenda with excellent service and free shipping but just today was advised my latest order requires a small extra amount as I’m in a remote or less accessible area! This is a first and initially thought it might be a scam as I live halfway between Montreal and Ottawa and was never considered remote. Maybe the shipping costs have gone up but I would think that would just entail raising the minimum order or amending the free shipping policy.
I checked the free shipping rules but they haven’t changed but just my area is now considered as costing more to ship to due to my address which has never changed.
I cancelled the order as I didn’t like how it was presented to me and will buy out of Montreal and Ottawa but anyone else had this experience?
Never a complaint before and glad they asked for an additional charge before shipping anyway.
I checked the free shipping rules but they haven’t changed but just my area is now considered as costing more to ship to due to my address which has never changed.
I cancelled the order as I didn’t like how it was presented to me and will buy out of Montreal and Ottawa but anyone else had this experience?
Never a complaint before and glad they asked for an additional charge before shipping anyway.