Decent prices, brutal comms, indifferent customer service.
Too busy for their own good?
I may buy from them again but I will be looking elsewhere first.
My experience has been and continues to be the complete opposite. Always good communication (not instantaneous like so many seem to expect these days; but reasonable, considering back in the day we used "mail" order; which was actually real snail mail; a couple weeks for a reply from SIR in Manitoba to ontario was not unexpected.