My experience has been and continues to be the complete opposite. Always good communication (not instantaneous like so many seem to expect these days; but reasonable, considering back in the day we used "mail" order; which was actually real snail mail; a couple weeks for a reply from SIR in Manitoba to ontario was not unexpected.
Buying experience at Tenda
- Thread starter Scatter.John
- Start date
My experience has been and continues to be the complete opposite. Always good communication (not instantaneous like so many seem to expect these days; but reasonable, considering back in the day we used "mail" order; which was actually real snail mail; a couple weeks for a reply from SIR in Manitoba to ontario was not unexpected.
Everyone's experience has the potential to be different.
on balance, my experience was unsatisfactory.
Having said that, I regret my passive aggressive participation in this thread and should have taken up my complaint with Tenda directly.
- Location
- West Central Alberta
Let's just say they are quicker with refunds than with shipping. lol
All good.... just don't be in a rush to get your order! As long as its not something you need ASAP then they're good to go.
Three orders I have made from them this past 18 months NONE have been received faster than 23 days (fastest was my recent buckshot order placed Jan 25, received yesterday). On two occasions I had to call them when after 10 days there was still no shipment notification (they always replied and were courteous and professional) yet my card was charged the day the order was placed.
If they could get their shipping issue sorted I would probably deal with them more often. Otherwise they are usually only looked at when I don't need something terribly quick.
Three orders I have made from them this past 18 months NONE have been received faster than 23 days (fastest was my recent buckshot order placed Jan 25, received yesterday). On two occasions I had to call them when after 10 days there was still no shipment notification (they always replied and were courteous and professional) yet my card was charged the day the order was placed.
If they could get their shipping issue sorted I would probably deal with them more often. Otherwise they are usually only looked at when I don't need something terribly quick.
I just finished my first purchase with Tenda and find them to be a little less than average. Not bad but not stellar for sure.
I have no problem buying from them again, but I had also read this and other posts so I knew what to expect. When my order sat not moving for three days I got on them with emails right away, not letting them sit on it any more. That got Tenda to admit to an order issue on their end, so they shipped most of my order that day. I had to wait another 8 business days for them to figure out the issue and ship the rest of the order.
Again, they fixed the mistake right and proper, but I shouldn't have to pester them to find out about it.
I have no problem buying from them again, but I had also read this and other posts so I knew what to expect. When my order sat not moving for three days I got on them with emails right away, not letting them sit on it any more. That got Tenda to admit to an order issue on their end, so they shipped most of my order that day. I had to wait another 8 business days for them to figure out the issue and ship the rest of the order.
Again, they fixed the mistake right and proper, but I shouldn't have to pester them to find out about it.
I have no Online experience with Tenda as they are "local" to me and have been dealing with them since they opened.
Their first store was cramped but their new location is a decent size with lots of products on the "floor" and I can usually find what I'm looking for. The guys behind the counter are eager to help but I've become selective with whom I'm dealing with because I can't understand the odd new guy. It's clear who their target customer base is and I'm not complaining.....
Their first store was cramped but their new location is a decent size with lots of products on the "floor" and I can usually find what I'm looking for. The guys behind the counter are eager to help but I've become selective with whom I'm dealing with because I can't understand the odd new guy. It's clear who their target customer base is and I'm not complaining.....
adrenalineJ92
CGN Regular
- Location
- British Columbia
They are awesome. Highly recommend.
Great store.The only thing I can say about my orders from Tenda is that the delivery drivers hate them. LOL I had order a larger than normal amount of ammo from Tenda and when the driver delivered it he was exhausted from carrying my order to the door. As for any problems with them I can confidentley says I have nothing but praise for their fast coutious service.
