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Thread: Just a few questions...

  1. #11
    CGN frequent flyer
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    Port Moody, BC
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    Quote Originally Posted by Dreaded Platypus View Post
    Awesome response by Cadex.

    Nice to see a company not afraid to protect its reputation, in no uncertain terms...

    I saw the OP before it was deleted and found the claims difficult to fathom.
    Well, when 'shots are fired' at a company making high quality military grade firearms OP shouldn't be surprised when the 'return fire' is accurate and effective.
    The right to buy weapons is the right to be free.
    Bureaucracy not an instrument of democratic government but, on the contrary, the worst enemy of freedom and democracy.
    If the penalty for a crime is a fine, then that law only applies to the poor.

  2. #12
    Newbie
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    Aug 2020
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    26
    Whatever the claims were, I'm sure Cadex would have had him sorted out had he contacted them first. Cadex is always great to deal with. Fast response and always answers their phone. Took care of me on an issue I had with my rifle, no questions asked.

  3. #13
    CGN Ultra frequent flyer Max Owner's Avatar
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    Displaced From South Western Ontario, To GP, Alberta. And back again...... And again.
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    I have had excellent treatment from them. And Patrice has been very good and helpful to me since I bought my first rifle.
    Shooter and Collector (kinda)

    Never Forget Best Friends.

    Aug 30, 2008.
    Dec 29, 2008.

  4. #14
    CGN Regular Cadex Defence's Avatar
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    Feb 2015
    Location
    St-Jean-sur-Richelieu, Quebec
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    704
    Quote Originally Posted by Max Owner View Post
    My CDX 33 showed up in similar condition when ordered from Cadex. Some of the screw heads had the black finish worn.
    By the way Max, your screw discoloration triggered a new investigation on how to black a stainless steel screw. Yesterday we sent a small batch of screws to this different surface coating treatment process and we'll see next week how good it turns out. We have high hope that the screws will be more resistant to rubbing and that the black color will remain longer, while still maintaining a good level of rush resistance and remaining a stainless screw.

    May I ask you to send me a reminder if you'd like to be contacted when the new screws arrive so that I could replace your original screws. Please send your complete name and address + name of the product at customerservice@cadexinc.com

    Thanks and have a wonderful weekend.

    Patrice
    Cadex Customer Service Representative(s)
    1-888-348-6774
    customerservice@cadexinc.com
    https://www.cadexdefence.com/

    For any emergency please contact:
    Patrice Picard
    Sales Director

    514-821-7983
    patrice@cadexinc.com

  5. #15
    CGN Ultra frequent flyer Max Owner's Avatar
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    Jan 2005
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    Displaced From South Western Ontario, To GP, Alberta. And back again...... And again.
    Posts
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    Oh wow!!!!

    Patrice, my CDX is 5 years old now. I don't think I will worry about it now. If I was gonna do anything it should have been then and not now.

    Sean.
    Shooter and Collector (kinda)

    Never Forget Best Friends.

    Aug 30, 2008.
    Dec 29, 2008.

  6. #16
    CGN Regular Cadex Defence's Avatar
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    Feb 2015
    Location
    St-Jean-sur-Richelieu, Quebec
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    704
    Sean

    It's not a problem dear friend. I need to make sure that you are 100% satisfied as our success depends highly from the word to mouth of our other customers. Feel free to take my offer.

    So it's really up to you

    Take care and stay far from the covid dear friend.
    Cadex Customer Service Representative(s)
    1-888-348-6774
    customerservice@cadexinc.com
    https://www.cadexdefence.com/

    For any emergency please contact:
    Patrice Picard
    Sales Director

    514-821-7983
    patrice@cadexinc.com

  7. #17
    Newbie
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    Jun 2020
    Posts
    15
    You cant ask for much more than that from a company. Excellent customer service- your almost like forcing him to return it. Haha. Bravo!

  8. #18
    CGN Ultra frequent flyer Max Owner's Avatar
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    Displaced From South Western Ontario, To GP, Alberta. And back again...... And again.
    Posts
    12,120
    I got am amazing PM from Patrice today.

    I have asked permission to post it here. Waiting for a reply.

    Customer service at its best!!
    Shooter and Collector (kinda)

    Never Forget Best Friends.

    Aug 30, 2008.
    Dec 29, 2008.

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