I ordered some magazines from their US site last year. Everything went well until the magazines hit the border, and they somehow disappeared. Tracking showed them there for months, but they must have slipped through the cracks into never-never land. Through it all Arms East were really excellent, we had good communication. Eventually we both agreed that they were not going to show up, and they initiated a full refund to me. As so long a time frame had passed there was an issue refunding my card. They very quickly created a cheque and mailed it to me. Thanks for the excellent service Joe and Walter!