I have made online purchases from FOC without issue.
I was there in person last week to pick up my latest items, and had a chance to interact with the staff behind the counter.
I was greeted, quickly and professionally, and because I didn’t have the order numbers at hand (my bad) it took a bit of sorting out. This was done in short order, but I had a chance to observe other customers’ interactions with the staff.
The guys behind the counter displayed a patient, knowledgeable approach that just blew my socks off. One staffer dealt with a novice’s questions over the phone about his shots falling low and left, and provided a master class in using dry firing, and the use of dummy rounds, to correct the flinch that this patron had developed moving from .22LR to 9MM.
Bravo!