Exceptional Service from PD Enterprises!

P

passengerseven

CGN Regular
Rating - 100%
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Location
Alberta
Well, gopher season has been good to me this year so I found myself ordering another 1000 rounds of .17 HMR ammo from Phil. From the time of my order confirmation yesterday to the Canpar driver ringing my doorbell just now was 20 hours.......

Shipped from Edmonton to Calgary. OUTSTANDING SERVICE! Thanks.
 
P&D are awesome. I stopped in during a cross country road trip and found everyone behind the counter to be very informative and friendly. I couldn't help but buy a 45-70 off of them as it was by far the best price around. I'm going to make a point of buying a new rifle from these guys every time I drive out to Alberta.
 
Bubbafett33 said:
P&D are terrific...and they would double their business if they added commerce to their web site! hint hint!! ;)
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That is being done as I speak. Tech problems still making the point of sale work with web site are not working properly. Soon hopefully. Phil.
 
I shop here often as I live nearby. I agree they have good selection and price. Unfortunately they've let me down on the service I would hope for at a small business. I've asked them for help with something a few times and I'm always give the blanket answer "we don't do gunsmithing". I don't think torquing action screws or showing me how to adjust a trigger on a gun that is meant to be user adjustable is considered gunsmithing. And this is with new guns purchased from them in person. So I'll buy from them if they have something others don't, or if prices are better, but their service to me is no more or less than cabelas.
 
Pipester said:
I shop here often as I live nearby. I agree they have good selection and price. Unfortunately they've let me down on the service I would hope for at a small business. I've asked them for help with something a few times and I'm always give the blanket answer "we don't do gunsmithing". I don't think torquing action screws or showing me how to adjust a trigger on a gun that is meant to be user adjustable is considered gunsmithing. And this is with new guns purchased from them in person. So I'll buy from them if they have something others don't, or if prices are better, but their service to me is no more or less than cabelas.
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Wow... I'm glad you're not my customer.
 
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P&D has been nothing but outstanding every time I’ve shopped there, which is quite regularly. Despite their location not being the greatest, I’d give them my business over a big box store all day long.
 
Pipester said:
I shop here often as I live nearby. I agree they have good selection and price. Unfortunately they've let me down on the service I would hope for at a small business. I've asked them for help with something a few times and I'm always give the blanket answer "we don't do gunsmithing". I don't think torquing action screws or showing me how to adjust a trigger on a gun that is meant to be user adjustable is considered gunsmithing. And this is with new guns purchased from them in person. So I'll buy from them if they have something others don't, or if prices are better, but their service to me is no more or less than cabelas.
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I think you’re confusing a retail store with YouTube. Type in the model and what you want to do in the search bar...
 
Imagine a new shooter, first gun, asks for help at the store where he bought it and gets told to look it up on YouTube. Are you sure that's what you want?
 
Pipester said:
Imagine a new shooter, first gun, asks for help at the store where he bought it and gets told to look it up on YouTube. Are you sure that's what you want?
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In a polite, informative way, yes.

Because it's a slippery slope. "Hey, last week you guys adjusted my trigger, but there's too much creep. Can you reduce the creep?" "Hey, last week you fixed the creep, but now there's too much overtravel, can you fix that?" "Last week you fixed the overtravel, but it feels too heavy, can you lighten it?" "Hey, I think you lightened it too much, because I leaned it on a shooting bench, then it fell and went off".

Either he should own a set of allen wrenches, or he should not. If he should, then adjusting the trigger on a CZ 457 after watching this is dirt simple. https://www.youtube.com/watch?v=TiUVoqf5AiY

If he cannot fathom adjusting a trigger after watching that, then he should just shoot factory settings and be happy.

Virtually all of the things we own can be user-tweaked and adjusted for better performance--but the know-how and the liability needs to stay with the consumer or a professional "tweaker" (in this case, a gunsmith).
 
Ok, You've sold me. Big box stores or mail order from the bulk dealers from now on. I won't feel bad about not supporting local small business anymore. Thanks.
 
Pipester said:
Ok, You've sold me. Big box stores or mail order from the bulk dealers from now on. I won't feel bad about not supporting local small business anymore. Thanks.
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If you really thought they were going to pull out a mat and disassemble your rifle and show you step by step how it can be adjusted, then reassemble it for you--all for free--then that sound you hear is "local small business" cheering your decision to shop elsewhere.
 
Pipester said:
I shop here often as I live nearby. I agree they have good selection and price. Unfortunately they've let me down on the service I would hope for at a small business. I've asked them for help with something a few times and I'm always give the blanket answer "we don't do gunsmithing". I don't think torquing action screws or showing me how to adjust a trigger on a gun that is meant to be user adjustable is considered gunsmithing. And this is with new guns purchased from them in person. So I'll buy from them if they have something others don't, or if prices are better, but their service to me is no more or less than cabelas.
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Sorry you feel that way. We used to do light gunsmithing but even at that level of support we found we were not able keep everyone happy and ended up with more problems for the effort we made. We stand by not adjusting triggers as even though we may know the process, we are not comfortable on doing this with customers guns do to the liability and safety concerns. Generally we are able to tighten some action and receivers screws but for what ever reason we were not able to help you. We go to great lengths to properly mount scopes and can solve most mounting applications. We feel we have good customer service and if something else is required please talk to me or leave me a pm if you do not feel we have treated you properly. To all other members who have left a comment thanks for the support. There was a rumor going around a few months ago that we are either closing the doors or selling out and I found that funny as currently we are having some of our best daily sales. We are staying here and continuing our business and along with our new web site (soon) are planning on hanging around. Phil.
 
Lived in the 'Chuk for 20+ years, a hunting enthusiast ++. Purchased ammo and slings and rifles and scopes with mounting services and service was exceptional. Then I moved north...

That said: Phil you really are loosing some business not being online. I think the sooner the better for you - to get your online presence going...
 
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