Take whatever comes and keep your head down. franktank will do well in prison.
It's a new age as far as business models go. Internet image is a very powerful thing as far as sales go, and thus tool when it comes to getting a response. It sadly goes a little too far with whiny batches trying to blow the most insignificant things up (this is not the bad though). But this is a legitimate, if not the best place to get a response when all else fails.