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Thread: Long time customer and won't be back!

  1. #1
    BANNED
    Join Date
    Sep 2021
    Location
    Northern BC
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    484

    Long time customer and won't be back!

    So I have been a customer and have bought a fair bit from you over the years. close to 4g in sales this year alone

    With recent emails in regards to an order issue and dealing with "Morgan" this person has single handedly cost you a customer with their unprofessionalism.

    Several orders were made 1 for a NRR set and a Midwest handguard, second for a lower parts kit, buffer tube and forward grip anyway

    I get an email notice saying I was getting a refund for the lower parts kit I replied asked why as it was in stock when ordered etc and also said the handguard I ordered would not thread onto the NRR set.

    The response I got was a cop out about the return policy "I never once asked for a return or even thought of it" was maybe expecting something along the lines of "Ohhh it looks like you ordered the wrong item to go with the NRR kit and you would need this one to work or a link to a different item or a different barrel nut that would fit my application, had even asked for the thread pitch on the NRR kit so I could research myself as the NRR kit had 0 instructions or information included but fell on cold ears!

    But the straight up attitude about a return policy when I never asked was rather off putting and when I called Morgan out on it I get a reply email stating this direct quote from email

    Wow you are certainly one unhinged individual.
    Best,
    Morgan

    I would suggest retraining Morgan or taking away any customer service roles this person is involved in until they are fully equipped to handle it!

  2. #2
    Business Member Firearms Outlet Canada's Avatar
    Join Date
    Jun 2015
    Location
    Ajax, ON
    Posts
    892
    Hi

    Thank you for sharing your side of the story. We had an inventory error on an item you ordered and when we realized a refund was issued quickly. Black Friday is a big sale weekend and you unfortunately weren't the only one to get issued a refund. Sale items are final sale and that is store policy. I am sorry we didn't tell you what you wanted to hear and we don't appreciate being sworn at over email. From our email chain you did appear to be unhinged. Have a great day.

    Best,
    Morgan

    FIREARMS OUTLET CANADA
    282 Monarch Ave., Unit 25
    Ajax, ON, L1S 2G6

    Shop Online: www.firearmsoutletcanada.com

    Phone: (905) 428-1118

    E-Mail: info@firearmsoutletcanada.com

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  3. #3
    CGN Regular TheCircle's Avatar
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    Apr 2017
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    British Columbia
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    336
    Oooooh boi, where is the popcorn?

  4. #4
    Member wordiestdata's Avatar
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    Nov 2017
    Location
    Montreal, QC
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    96
    Bruh
    "And on the 4th day, God created guns; to hunt the dinosaurs, and the homosexuals"
    I'm a dangerous f@ggot.

  5. #5
    CGN Ultra frequent flyer hawk-i's Avatar
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    Jan 2011
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    8,141
    Attitude, attitude, attitude .... LOL

  6. #6
    CGN Ultra frequent flyer Evanguy's Avatar
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    Apr 2016
    Location
    Gambier Island B.C.
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    2,069
    I think the op missed a part about the refund policy.

    I read it as he ordered 2 different orders. One was refunded fully due to store error and the other order went through?

  7. #7
    CGN Ultra frequent flyer mr00jimbo's Avatar
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    Jan 2005
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    Vancouver
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    4,235
    Uh oh

  8. #8
    CGN Regular bsrcuda's Avatar
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    Jan 2010
    Location
    Niagara Region
    Posts
    566

    Cool


  9. #9
    Super GunNutz OkayShooter's Avatar
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    Jan 2016
    Location
    Nova Scotia
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    6,790
    It's pretty simple. You give attitude, expect attitude back.

    As the business has the right, not to put up with your ####.
    April 8th, remember 22 Bravo. Take a min to remember the Fallen.

  10. #10
    Super GunNutz nitroxace's Avatar
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    Feb 2020
    Location
    Port Perry, Ontario
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    2,557
    Quote Originally Posted by TheCircle View Post
    Oooooh boi, where is the popcorn?
    This should prove to be an interesting thread.

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