So I have been a customer and have bought a fair bit from you over the years. close to 4g in sales this year alone
With recent emails in regards to an order issue and dealing with "Morgan" this person has single handedly cost you a customer with their unprofessionalism.
Several orders were made 1 for a NRR set and a Midwest handguard, second for a lower parts kit, buffer tube and forward grip anyway
I get an email notice saying I was getting a refund for the lower parts kit I replied asked why as it was in stock when ordered etc and also said the handguard I ordered would not thread onto the NRR set.
The response I got was a cop out about the return policy "I never once asked for a return or even thought of it" was maybe expecting something along the lines of "Ohhh it looks like you ordered the wrong item to go with the NRR kit and you would need this one to work or a link to a different item or a different barrel nut that would fit my application, had even asked for the thread pitch on the NRR kit so I could research myself as the NRR kit had 0 instructions or information included but fell on cold ears!
But the straight up attitude about a return policy when I never asked was rather off putting and when I called Morgan out on it I get a reply email stating this direct quote from email
Wow you are certainly one unhinged individual.
Best,
Morgan
I would suggest retraining Morgan or taking away any customer service roles this person is involved in until they are fully equipped to handle it!
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Originally Posted by TheCircle
