Originally Posted by
Black Box Customs
It’s unfortunate that some members of our own Canadian firearms community are prepared to turn their backs and throw a long time, local firearms business under the bus without first having any proper context or background from the business itself. A few members of that community have even gone so far as to accuse us of not supporting the firearms community, which is, with respect, ridiculous. Our company has taken the risk of expanding our business to further grow our operation during some of the most difficult times to be in this industry, all with the goal of offering more and better products and services with faster delivery times. Moreover, we have always put quality and customer service ahead of everything else since we started our business some 8 years ago. When there are already continuous and persistent attacks on the Canadian firearms industry from an uninformed government, it is unfortunate when we see examples of the same sort of approach from some of our consumers; perhaps this is why our community can appear to be so disjointed and oftentimes focused on the wrong area.
In any event, we would like to directly address and respond to some negative online chatter that has arisen today.
Although it is true that there are no laws in Canada requiring a PAL for parts purchases, over the last 6 months we have had an overwhelming amount of ill-intentioned people purchasing specific parts that are quite obviously being used to complete 3D printed firearms. We turn away almost $10,000-15,000/month in potential fraudulent webstore and showroom purchases, hence we have established a one time PAL request now to legitimize an account and to ensure the purchases are genuine. The amount of time we've been devoting to addressing fraudulent purchases and the investigations launched by law enforcement that follow them over what is usually a $20 part has gotten out of hand and is starting to hinder our ability to properly serve our customers.
Due to our client base (LE/MIL and Licensed PAL holders) and the overhead of investigation costs we've incurred over the last 6 months, we have implemented a store policy whereby we do our due diligence and reduce as much fraudulent and illegal orders as possible. We are a specialized shop and only care to service PAL holding customers when they are purchasing firearm parts. Our industry is already under an immense level of government and public scrutiny; we have no interest in supporting the criminal element who create a larger negative spotlight on law abiding gun owners.
This policy is still new to us and is evolving; we do appreciate and indeed encourage constructive feedback from our customers, and moving forward we will produce a clearly worded policy update on our website. To those of you who disagree with this approach, we apologize. However, like it or not, as a responsible nationally recognized firearms business, we must take precautions which in the end will serve to strengthen our community by demonstrating a professional approach to the sales of firearms and their parts.
