First time customer with Black Box Customs and it was a positive experience all around. I had to wait a while for my hard to find piece to come in, which is no fault of theirs. They promised me that they will hold the item for me when it came in and they were true to their word. They kept in contact with me via email or by phone on the status of my order. The staff there and ownership are always friendly to talk to, and calls are always returned as promised. Shipment was sent out an hour after the transfer was approved. And it arrived in 2 days! Thank you Black Box Customs for the Grade A service!