Juneau, like you are some great scholar that knows all. I use CGN as a dealer evaluation network and to get info on dealers all the time. It seems that the OP has had an issue and the merchant in question is working hard to make it right. That sounds like a quality customer service to me.
Janeau is a forum troll, just ignore him, maybe he'll go away.
"Sometimes you gotta wash away the paint, and reveal to the world the jackass that is hiding beneath." - Kenny Powers