Terrible service

[hawk-i]

So I bought 2 handguns from FOC on June 3 and June 27. I didn't get any reference number from them which I believe is a common practice with them. So , I emailed them asking if they can provide me with a reference number but instead of sending me a reference number they sent me this huge email saying they are so busy and blah blah blah and can't give me the reference number but if my order went through then I shouldn't worry as that means my transfer has been initiated. Now after 2 weeks I got this refund email from them about my order made on June 27 that they don't have the gun in inventory. Are you kidding me, it took you 2 weeks to figure this out so nobody at your store gave a crap that my transfer hasn't been initiated for 2 weeks. They didn't even had the courtesy to even give me a call just refunded my money. I hope you guys go out of business for treating your customers like crap. I bought my first ever gun from FOC and I swear FOC will never see a single dollar out of my pocket ever again.

Whatever!

[squidxm]

Wow he's only 10 posts in and the flamthrower came out full throttle - that said, I will not buy anything from FOC they can simply FO

New users can get fvcked by businesses or receive sh!tty customer service just like any other veteran of CGN.

The frustrating part is when people defend businesses when they pull crap like this. "ReLAx, wE'Re iN a buSy paNIc bUYiNg tiMe" crowd are just like the "wE'Re iN a glOBal pAnDEmIc!!!" morons.

[Hillside87]

Whatever!

Whatever!! I am pretty sure you had the same response for the gun ban announcement.

[Janeau]

New users can get fvcked by businesses or receive sh!tty customer service just like any other veteran of CGN.

The frustrating part is when people defend businesses when they pull crap like this. "ReLAx, wE'Re iN a buSy paNIc bUYiNg tiMe" crowd are just like the "wE'Re iN a glOBal pAnDEmIc!!!" morons.

That reminds me of the Costco paper toilet buying frenzy. Line up two block long to get a basket full of crap paper. Then a bunch of unhappy client crying they waited inline for two hours to find out all was sold. Costco was ####ty store because they did not have enough..should have anticipated the ‘need’.

It is the same with that gun frenzy panic buying. The buyers created the problem for all gun business, that tried to cope with all that. Not even talking about the RCMP web site crapping out..making it impossible to initiate transactions for a few days.
Defending . No.Understanding Yes.

Thats the difference between a Veteran CGN than a newbie..not waiting to get hit by a truck before getting out of the way.

The OP is right ..he should - in normal time - be advised right away the gun was not avail and be refunded.
But to rip off his shirt over it..na.

[Stevent]

You buy a item that was out of stock, took them a while to notify you and get a refund. Annoying yes, but that’s about it. I’m not going to cry about it, best thing to do is just don’t buy off them again. I’ve had very poor experience at FOC also, same thing happened and for some reason the staff that informed me was angry at me for wasting his time, I was very confused, shouldn’t I be annoyed? Either way FOC won’t see my business anymore.

[Blinkmaster]

... trying to hire competent staff nowadays is like looking for a honest politician.........hard to find, and far and few between

LOL... In that case we're screwed anyways. There are no honest politicians...that I know of...who knows.

[Loosehead]

I've had mixed experiences with them - 1 not so good in person, the other good and again in person. The inventory thing is frustrating but I expect it - went to Home Depot yesterday, the web site showed three items in stock for what I wanted. When I got to the aisle and bay, nothing. If I see less than 5 of something gin inventory I will usually call to make sure they have it in store or can find it in inventory so this is not isolated to FOC. But yeah, after that first visit I was tempted tp [pst something similar. Then I remembered that in the amount of time it'd take me to compose an proper email, I could find a couple of alternate vendors to potentially deal with, so I focused my attention on the latter. Next time I went in, the bloke I dealt with was top shelf so they back to even odds on my books - with a vcaveat...

This is, of course, no excuse for what happened to you. But it shows that customer service is often down to the person you are dealing with.

[robak1]

I've bought things from FOC in person and the service was unremarkable but acceptable. On 6/2 I ordered a handgun from them and when I requested a ref number, I was basically told: "trust us, we did it, but we are too busy to supply more info". For contrast, a couple of days after I bought from another shop and was given a ref. number within 48 hours. A month an a half later, I'm "trusting" that FOC actually initiated the transfer.

[rhino62]

All this website is now these days is complaining

I do not think you should be allowed to complain until you have been a member for a year at least

[Hillside87]

I do not think you should be allowed to complain until you have been a member for a year at least

"Allowed", no wonder your guns are being taken away. Tell me more about how other people's lives you want to control?