I have direct experience with FOC shipping the wrong firearm

[Gatehouse]

Other thread was closed but I thought I should share my experience with FOC and wrong guns.

I ordered 2 Mossberg 20 gauge shotguns from FOC, got my shipping notification and they were on the way.

Before they arrived FOC emailed me and said they were sorry, the shotguns were actually 12g. Here is a pre paid shipping label. When they arrive, put the label on and send them back and when they arrive we will send you the refund.

So I got the guns, never left the PO, taped the label on and sent them back, got my refund. No drama.

Hopefully this is somewhat relevant to the other thread.

[True Jebus]

Other thread was closed but I thought I should share my experience with FOC and wrong guns.

I ordered 2 Mossberg 20 gauge shotguns from FOC, got my shipping notification and they were on the way.

Before they arrived FOC emailed me and said they were sorry, the shotguns were actually 12g. Here is a pre paid shipping label. When they arrive, put the label on and send them back and when they arrive we will send you the refund.

So I got the guns, never left the PO, taped the label on and sent them back, got my refund. No drama.

Hopefully this is somewhat relevant to the other thread.

I think it is pretty clear that other thread the guy had buyers remorse. That is why he never posted his invoice or confirmation. "cman" I think his name was.

[EL34/6L6]

So is the purpose of this post to further question the dealer at hand and their shipping accuracy or advocate sympathy for cman? Or...?

[cgbuff]

So is the purpose of this post to further question the dealer at hand and their shipping accuracy or advocate sympathy for cman? Or...?

It’s pretty clear this post is stating that if FOC makes a mistake, they own up to it and work quickly to correct it.

[Dynas]

So is the purpose of this post to further question the dealer at hand and their shipping accuracy or advocate sympathy for cman? Or...?

Neither? Why are you trying to ruin somebody’s positive experience with FOC?

[Sekler]

humans are running stores so especially in these crazy times, mistakes happen and surely piss off...however, it's how they resolve the issue that shows their level of customer service.

happened to me in the past (not involving FOC), everything was solved quickly...i don't think that there should be a shout out to everyone about it unless a dealer would be terribly wrong...

FOC is a top dealer imo..i bought countless of items there with no issues.

[EL34/6L6]

Neither? Why are you trying to ruin somebody’s positive experience with FOC?

This is what's called a reactionary thread. It is directly related to the previously closed thread on the same topic in case you missed the boat. This is not just some random recent positive experience post. It has roots, and legs...

[Brettzky]

Other thread was closed but I thought I should share my experience with FOC and wrong guns.

I ordered 2 Mossberg 20 gauge shotguns from FOC, got my shipping notification and they were on the way.

Before they arrived FOC emailed me and said they were sorry, the shotguns were actually 12g. Here is a pre paid shipping label. When they arrive, put the label on and send them back and when they arrive we will send you the refund.

So I got the guns, never left the PO, taped the label on and sent them back, got my refund. No drama.

Hopefully this is somewhat relevant to the other thread.

Yikes though. This kind of industry needs accuracy. Shipping the wrong calibre is hardly different than shipping to the wrong person/address. Kind of reminds me of when someone sent me a DDM4 V7, they shipped it unlocked, and Canada Post left it on my door step... which was across the street from a playground.

Hopefully the people in the shipping department get disciplined or replaced.

[FatCatsDad]

Shipping mistakes happen , other thread didn't sound like a shipping mistake.

[stuckon308]

So is the purpose of this post to further question the dealer at hand and their shipping accuracy or advocate sympathy for cman? Or...?

Seems like he's stating that FOC owns up to their mistakes. So neither of your assumptions. If anyone knows anything about shipping they will know that crap happens. Every company screws up. It's how they fix the mistake that separates the good companies from the junky ones.