If I didn't work in retail myself, I wouldn't be writing this note but I do and I can say that your outfit needs a major shake-up or your promoters will quickly become detractors.
Like 70 thousand other Canadians I purchased several restricted firearms on 6/2, one of them from you. The transaction was easy and I got a confirmation email. My online account with you said "order fulfilled" and a tracking number was issued. Your competitors did the same, but also provided me with the transfer # which you reluctantly provided two months later. Fast forward 4 months and the RCMP informs me that I can take possession of the firearm. My profile still shows "order completed" and a dead tracking number. I attempted to call your shop but gave up after two consecutive days of trying. I inquired via email to which I received a response that "you're busy handling transfers" and that I will receive my firearm once it is my turn. I emailed again to ask whether I can pick up the firearm myself, no response. I live 200kms away so I'm not just going to drive there to find out whether your doors are open or closed. Anyways, it's been 9 days since the firearm is officially mine, I see an "order complete" message, a dead tracking number, you don't pick up the phone...a very stark contrast to the other retailers who at least make an effort to communicate. I'm beyond disappointed, and somewhat concerned actually
Like 70 thousand other Canadians I purchased several restricted firearms on 6/2, one of them from you. The transaction was easy and I got a confirmation email. My online account with you said "order fulfilled" and a tracking number was issued. Your competitors did the same, but also provided me with the transfer # which you reluctantly provided two months later. Fast forward 4 months and the RCMP informs me that I can take possession of the firearm. My profile still shows "order completed" and a dead tracking number. I attempted to call your shop but gave up after two consecutive days of trying. I inquired via email to which I received a response that "you're busy handling transfers" and that I will receive my firearm once it is my turn. I emailed again to ask whether I can pick up the firearm myself, no response. I live 200kms away so I'm not just going to drive there to find out whether your doors are open or closed. Anyways, it's been 9 days since the firearm is officially mine, I see an "order complete" message, a dead tracking number, you don't pick up the phone...a very stark contrast to the other retailers who at least make an effort to communicate. I'm beyond disappointed, and somewhat concerned actually