Do not give this shop your money

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cigarbufff

cigarbufff

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What an absolutely horrendous experience today at what use to be one of my favorite gun stores to visit and give my business too. Today changed that forever for me. I walked in the store today ready to buy 2 shotguns and a rifle. Valued at approx. 2k.
Well it first took about roughly 10 min for someone to acknowledge me and my friend at the counter. When someone did they had to go get the shotguns in the back, which was fine. The gentlemen came back and left the gun on the counter, still in the box,
Unassembled and walked away. Well it took another 5-10 min for someone to realize that they needed to assemble it for me to try out (see if length of pull was ok etc)
Well someone else came over and tried to assemble it but had problems. This whole time they had never asked for my Pal or my friends whom I was with (who was going to buy the exact shotgun and rifle).

Once the firearm was assembled I then showed the associate my PAL(i had to show it to him, he didn’t ask) He handed us the gun with no trigger lock or anything he then walked away and started helping another customer. After about 5-10 minutes been unattended we asked to see the Ruger PC Carbine. He brought it over and walked away again. Another 10 minutes went by and my friend and I were handling these guns with 0 supervision.

This wasn’t even the worst part. Another 10 minutes went by and both gun were now on the counter as we made our decision to purchase them. Countless employees walked by and no one acknowledged us again. I finally had to stop someone and said, can we get some help here. The associate said np I’m just finishing with this cuter at the register and I will be back. Well that turned into 4 more customers after that one and we still had 0 help.

Then another customer came in the store and stood beside us and said. Oh are you buying this Ruger? And we said were trying to. He then said can I take a look at it? I said I don’t work here sir you probably have to show your PAL to someone. Well he looked over at an associate and screamed aloud “Hey can I check this out?!” while pointing at the Ruger, well the associate said. “SURE GO AHEAD”

Call me a safety Sally or whatever you’d like but this is absolutely un head of. What a joke. 50min of my time wasted and purely unsafe experience @ FOC. We both finally walked out of the store in disgust, with 0 attempt of anyone trying to help. I will never give this business a cent of my money ever again.
 
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cigarbufff said:
What an absolutely horrendous experience today at what use to be one of my favorite gun stores to visit and give my business too. Today changed that forever for me. I walked in the store today ready to buy 2 shotguns and a rifle. Valued at approx. 2k.
Well it first took about roughly 10 min for someone to acknowledge me and my friend at the counter. When someone did they had to go get the shotguns in the back, which was fine. The gentlemen came back and left the gun on the counter, still in the box,
Unassembled and walked away. Well it took another 5-10 min for someone to realize that they needed to assemble it for me to try out (see if length of pull was ok etc)
Well someone else came over and tried to assemble it but had problems. This whole time they had never asked for my Pal or my friends whom I was with (who was going to buy the exact shotgun and rifle).

Once the firearm was assembled I then showed the associate my PAL(i had to show it to him, he didn’t ask) He handed us the gun with no trigger lock or anything he then walked away and started helping another customer. After about 5-10 minutes been unattended we asked to see the Ruger PC Carbine. He brought it over and walked away again. Another 10 minutes went by and my friend and I were handling these guns with 0 supervision.

This wasn’t even the worst part. Another 10 minutes went by and both gun were now on the counter as we made our decision to purchase them. Countless employees walked by and no one acknowledged us again. I finally had to stop someone and said, can we get some help here. The associate said np I’m just finishing with this cuter at the register and I will be back. Well that turned into 4 more customers after that one and we still had 0 help.

Then another customer came in the store and stood beside us and said. Oh are you buying this Ruger? And we said were trying to. He then said can I take a look at it? I said I don’t work here sir you probably have to show your PAL to someone. Well he looked over at an associate and screamed aloud “Hey can I check this out?!” while pointing at the Ruger, well the associate said. “SURE GO AHEAD”

Call me a safety Sally or whatever you’d like but this is absolutely un head of. What a joke. 50min of my time wasted and purely unsafe experience @ FOC. We both finally walked out of the store in disgust, with 0 attempt of anyone trying to help. I will never give this business a cent of my money ever again.
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But....on a positive note, your poor customer service experience sounds like it was mostly due to a gun shop being sooooo busy. I’m happy to hear that the store was busy....and yeah....you sound like a member of the cult of safety....relax.
 
It's unfortunate whenever I looked at a rifle/shotgun the sales person was always next to me - when I put it on the counter he checked that it was safe and put it back on the rack - he did request seeing my PAL before the firearm was removed from the shelf. Mind you this wasn't the store you dealt with today. I am reassured each time they ask for my PAL that at least they are doing their job.

As for FOC I will never deal with a company that does not follow any safety rules. Can you imagine if an undercover RCMP or Liberal supporter/reporter was in the store and they caught all this on video - the Karens would have a field day and it will be all over the CBC news. They would be out of business by Monday.

Thank's for sharing this rather negative experience I think it should be shared even though they are a site sponsor.
 
They were busy I will give them that, but its still no excuse.

If the safety issue doesn't bother you trebor2880 then to each their own.

Sites sponsor or not. It was unacceptable. What a joke this store is.
 
rajczak_kashka said:
But....on a positive note, your poor customer service experience sounds like it was mostly due to a gun shop being sooooo busy. I’m happy to hear that the store was busy....and yeah....you sound like a member of the cult of safety....relax.
Click to expand...

I am not a cult of safety at all, but this is absolutely absurd! Customer service was absolutely brutal
 
there is no need or requirement to have a pal to handle a firearm.

you sound like a young karen. just imagine times before the licence came out, kids walking into sears and buying a shotgun with no ID. and bringing it home on the school bus. and nothing bad ever happened.
 
Holy crap, do you wear a helmet to bed too? You nut. There is no requirement to “see a PAL” to handle a gun, and I’m sure he’d have handled all the legal requirements when he sold it to you.

FOC has some problems (credit cards…) and I have to say I was ignored when I was in too, but it sounds like you have a serious lack of social skills and a paranoia over guns that makes me question why you own any in the first place.

If you’re that scared, check yourself into a padded room where you’ll have nothing to complain about, and at least nobody will hear it if you do.
 
When you try or look at gun you don't have to have a PAL so that's why they don't ask. They only need to ask when they are selling/giving you possession. I know at one of my local gun store they have consigned gun and if you want it but you are still waiting for your PAL to arrive they would let you try it and you can put a deposit on the gun. I can agree that being handed an unlocked gun in a store have never happen to me. But all the store I went usually had the gun on demo so they were all locked. They never had to assemble one for me. I understand that it suck that you didn't have proper customer service but I used to work retail and it's easy to be overwhelm by customer. Also, we don't have crystal ball that tell us which customer will actually buy and which is only looking because that happen. But yeah I think you might be a bit of a safety sally.
 
Imagine if the OP walked into home depot... a whole rack of hammers on the wall with no supervision!!!!

Anyone could just pick one up and use it nefariously!!!! and nobody asks to see your contractor card!!!!

Such an unsafe environment.
 
Sounds pretty much like all the gun stores in this area ; so other than the store staff being run off their feet , I don't really see anything to get upset over . Personally , I prefer that store staff let me look a firearm over for a few minutes without them hovering over me .
 
Undercover sting over safety “rules” lol, yeah don’t worry unless the police get orders to check it out, victimless crimes are the worst.
Maybe the OP should should donate their time to correct these egregious supposed rules. I know who’s vaccinated.
 
Were you in there around 2-4 ish today. It’s was rammed maybe 50 people In there and 2-4 guys working the counter
No need for a pal until you try and pay
 
OP I appreciate you being a safety enthusiast and all but if the situation was so dangerous and lethal why didnt you bring it to their attention rather than coming home to write a story on the internet?
 
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